IT Assistant
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Job Description
Key Responsibilities:
Provide first-level support for all IT-related issues (hardware software networks etc.)
Assist in maintaining and monitoring hotel IT infrastructure including servers networks telephony and Wi-Fi systems.
Troubleshoot system and network problems; diagnose and solve hardware/software faults.
Support Property Management System (PMS) Point of Sale (POS) and other hotel systems.
Install configure and maintain desktop and laptop computers printers and other peripherals.
Ensure data backups are running correctly and assist in disaster recovery plans.
Coordinate with vendors and IT support partners when necessary.
Maintain an inventory of IT assets and ensure proper documentation.
Support end users in a courteous and efficient manner ensuring minimal disruption to operations.
Assist in IT-related projects and rollouts as directed by the IT Manager.
Ensure compliance with Accors IT policies procedures and standards.
Monitor IT security and assist in enforcing cybersecurity best practices.
Support AV equipment for meetings and events as required.
Qualifications :
Diploma or Degree in Information Technology Computer Science or a related field.
12 years of IT experience preferably in a hotel or customer-facing environment.
Basic knowledge of Windows OS MS Office network systems and hotel applications (Opera PMS Micros POS etc. is a plus).
Strong problem-solving skills and ability to work under pressure.
Good communication and interpersonal skills.
Willingness to work in shifts including weekends or holidays if needed.
Familiarity with Accor systems and standards is an advantage.
Additional Information :
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
