Merchant Success Associate

Job Description:

Rakuten International oversees 7 businesses with over 4000 employees globally. The brand is recognized for its leadership and innovation in e-commerce digital content advertising entertainment and communications bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the companys mission to delight merchants and customers through innovation optimism and teamwork.

Job Summary:

We are looking for a Japanese bilingual Merchant Success Associate to help the onboarding and account management operations for cross border ecommerce sellers to Japan on Rakuten marketplace. Since we began our service for US merchants in 2016 the number of sellers and gross merchandise value from US to Japan has increased exponentially. We have helped and managed many lucrative US brands and retailers to enter the Japanese market and succeeded in developing a new revenue stream. If you enjoy supporting different businesses setting up the basic operations for a marketplace business this role will provide a great number of opportunities to build international business skills and knowledge as well as working with major multi-national companies and brands.

Key Responsibilities:

• Contact an assigned set of clients to educate / propose on how to use Ichiba dashboard knowledge about Rakuten Ichiba marketplace marketing & advertising on the platform and any other topics pertaining to the accounts to grow top & bottom line.

• Using both English and Japanese to coordinate operational tasks with teams in Japan and execute those tasks. Tasks may include but are not limited to the following:

• Translation from Japanese to English or vice versa

• Manage and make communication with merchants about past-due payments new service launch and online/offline events

• Manage and update contents and tasks for sales / operational activities used by Merchant Development Team and / or Merchant Success Team

• Lead and educate contractors and other team members about business operation and operation cycle

• Maintain and share professional knowledge through education and presentations

• Manage projects within the account management and shop open team

• Manage the outsourced shop open operation and at times assist firsthand

• Maintain and share professional knowledge through education and presentations

Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledgeable about the Japanese retail market and consumer preference

• Familiar with marketplace business

• Experience with collaborating with cross functional teams across different time zones

• Adaptable to new environment

Minimum Requirements:

• Bachelors degree

• Excellent verbal and written communication skills

• Fluent or business proficient in both Japanese and English

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge set clear goals and engage your team

At the time of posting Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors including the skills qualifications and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus health vision dental insurance 401k matching PTO Volunteer Time Off (VTO) and other employee benefits as the company implements.