Supervisor, Risk Training and Quality
Supervisor, Risk Training and Quality
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1 Vacancy
Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
At BILL we listen learn and leadfostering collaboration and a drive for continuous growth. Were committed to building a diverse and inclusive workplace that values each persons unique skills and experiences. Even if you dont meet every requirement wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
The Risk Operations Department at BILL is dedicated to reducing fraud and credit loss across our suite of financial products. We support frontline operations across broader Risk Ops including fraud prevention transaction review underwriting and collections. We are committed to continuous improvement and are seeking a dynamic leader to drive learning development and quality assurance/control (QA/QC) across our operational teams.
As the Supervisor Risk Training and Quality you will directly manage QA Analysts responsible for performance evaluations and process adherence across Risk Operations. In parallel you will partner cross-functionally to lead L&D efforts that improve training accessibility onboarding and process documentation. Your work will support Collections and other Risk Ops functions playing a vital role in maintaining operational excellence and compliance.
Key Responsibilities Include:
Direct QA Team Supervision
- Manage day-to-day performance of QA team members providing coaching feedback and development opportunities.
- Set and monitor QA performance metrics aligned to compliance accuracy and customer experience.
- Run QA calibrations and reporting cycles identifying trends and creating plans for remediation.
Training & Onboarding
- Conduct needs assessments across Risk Ops (Collections Fraud etc.) to identify knowledge and skill gaps.
- Develop and deliver training programs that drive early effectiveness and long-term team capability.
- Implement multi-format onboarding experiences that promote retention and job readiness.
Knowledge Management
- Contribute to the evolution of a centralized knowledge base of processes and procedures.
- Curate and update self-serve content (articles guides videos) that reduce error rates and improve decision-making.
Cross-Functional Partnership
- Collaborate with Risk Compliance Product and Ops teams to ensure training and QA programs align to evolving requirements.
- Stay current on industry regulations and control expectations to future-proof program strategy.
Wed love to chat if you have:
- 3 years of Supervisor experience in L&D and QA within operational risk functions (fraud collections transaction monitoring).
- Experience managing or mentoring QA teams with a data-driven mindset.
- Knowledge of risk and frameworks (e.g. FDCPA TCPA KYC/KYB) is preferred.
- Strong instructional design and facilitation skills with adult learning principles.
- Ability to analyze QA data and translate it into actionable performance strategies.
- A collaborative empathetic leadership style and a bias toward structure and clarity.
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
The estimated base salary range for this role is noted below for our office location in Draper UT. Additionally this role is eligible to participate in BILLs bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
Manager
Employment Type
Full Time
