Planning Administrator
Planning Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Permanent 37 hours per week (Monday Friday)
Thrive Homes is seeking a Planning Administrator to manage their Repairs Enquiry mailbox ensuring all requests are responded to within SLA.
Other Responsibilities:
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Review Make Every Visit Count daily raising any resulting works and booking in within target liaising with Planners Operatives and Customers
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Raise any works from Estate Inspections and book in within target liaising with Planners Operatives and Customers
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Create and send run sheets to Operatives daily
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Review Contractor works daily ensuring updates added to our Housing Management System and any follow-on works are raised
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Reviewing out of hours and emergency jobs daily ensuring they are closed down within target and any follow-on works are raised and booked in
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Effectively communicate with internal and external customers
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To carry out duties and responsibilities in accordance with the Organisations repairs process and responsibilities as well as ensuring great customer care standards
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Achieve individual and team performance - targets as set by the company turnaround times planning - FPOC and resolution of issues / complaints.
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Collaboration and support across the team Relationship and Property Services and wider business to achieve resolution of issues
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Any other adhoc duties as and when required by department to fulfil business needs
Requirements:
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We are flexible in how you have achieved your skills and experience through education or through worked experience.
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Your ability to role model our core behaviours is as important as technical expertise.
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You must be able to support a culture founded in trust and respect for everyone.
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Demonstratableexperience applying a relevant qualification within work experience is desirable.
Closing date: Friday 13th June 2025
Interviews Dates: To be confirmed
Specific roles within Thrive are subject to a basic DBS check the successful applicant(s) will be contacted by our People Team if this applies to their role.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDLOW
The Company
Thrive Homes is an award-winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people can manage over 5000 properties and are continuing to build new homes each year.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrives state of the art offices.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
Generous family friendly provision
Pension
we will pay double your contribution (up to 10%).
Discretionary Bonus
Life assurance
a payment of 3x your salary
Virtual GP Service
(available 24/7)
Wellbeing reward scheme
(earn vouchers through a health app)
Free Financial Advisor service
(includes savings mortgage debt & pension advice)
A range of engagement activities aimed at building team morale supporting both physical and mental health and celebrating all things that make us different!
Buy or Sell annual leave
You will receive basic 25 days annual leave p/a increasing by length of service (up to 30 days)
Cycle to work
Retail Vouchers & Discount Scheme
PLACEHOLDER 4
Car Benefit scheme
Health Cash Plan
facility to claim cashback for dental optical and physiotherapy costs alongside wellness services.
Annual Health Screening
(BUPA)
PLACEHOLDER 8
Thrives Approach
Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering cultivating and preserving a culture of diversity equity and inclusion. This commitment is at the core of our understanding the importance of different voices experiences perspectives and backgrounds. We actively encourage all applicants that are suitable for the role from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment please contact us.
Specific roles at Thrive are subject to a basic DBS check.
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
