Child Support Supervisor
Child Support Supervisor
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Job Description
Position Information
- Child Support Supervisor: $31.01-38.64Under limited supervision the Child Support Supervisor plans organizes and directs a unit of Child Support Specialists and related staff; works with higher level staff to determine staff development needs; and performs related work as required.
Positions in this class differ from those in the class of Child Support Specialist III in that their primary assignment is the supervision of staff. Positions in this class may also carry a limited caseload. Examples of Duties
- Duties may include but are not limited to the following:
- Plans prioritizes and delegates cases and projects to a team of Child Support Specialists and support staff.
- Reviews the quantity and quality of work performed by assigned staff on a day-to- day basis.
- Researches develops and conducts group and/or one-on-one training for new and existing staff.
- Coaches/Counsels employees on work performance issues.
- Monitors and reviews casework of line staff.
- Evaluates employee performance and effectively recommends measures to correct performance deficiencies.
- Participates with other supervisors and higher-level staff in determining staff development needs and identifying ways to meet such needs.
- Analyzes and evaluates the more complex and sensitive child support cases.
- Prepares or assists legal staff in preparing cases for civil or criminal prosecution.
- Picks up cases at any stage in the case process to assist coworkers in their caseload or cover for coworkers as necessary.
- Participates in hiring interviews and makes recommendations on the selection of new employees.
- Works closely with staff assigned to mentor inexperienced staff coordinating and reviewing their training and development activities and needs.
- Promotes harmony good morale and cooperative work relations.
- May perform State mandated functions including but not limited to: ombudsperson customer and community outreach quality assurance and program improvement training Fair Hearing Officer and/or media relations.
- Performs related duties as assigned.
EMPLOYMENT STANDARDS
Knowledge of:- Basic supervisory principles and practices.
- Civil and criminal law and Federal and California laws and regulations pertaining to the establishment and enforcement of child support obligations.
- Basic and effective investigative principles research techniques and procedures to obtain information for child support cases.
- Sources methods and techniques used to locate non-custodial parents relatives and related persons assets income and liabilities.
- Techniques and methods for establishing paternity.
- Child Support specific collection methods and techniques.
- Legal terminology used when explaining legal procedures to customers or the public.
- When and how to prepare and process a variety of child support related legal documents in a clear and concise manner.
Ability to:- Plan organize and prioritize the work of others in order to meet critical deadlines on multiple tasks.
- Assist and train newly assigned staff.
- Apply specialized Federal child support laws and procedures as they apply to intergovernmental and international cases.
- Use effective interviewing techniques to interview a wide variety of people over the telephone and in person.
- Explain child support procedures regulations and requirements to individuals from a wide variety of educational and cultural backgrounds.
- Use sound independent judgment to analyze factual information situations and people.
- Understand financial records such as tax records income and expense reports and employer earnings records to determine the amount of child support payment obligations.
- Compile multiple pieces of information clearly and concisely into an organized and understandable written report or oral presentation.
- Effectively use computer and other resources to prepare and manage cases.
- Maintain the confidentiality of sensitive or personal information.
- Establish rapport and maintain effective working relationships with coworkers courts attorneys other agencies and the public.
Minimum Qualifications
One (1) year of full-time experience performing duties comparable to a Child Support Specialist III in a state or local government agency;
OR
Two (2) years of full-time experience performing duties comparable to a Child Support Specialist II in a state or local government agency.
Supplemental Information
ABOUT CENTRAL SIERRA CHILD SUPPORT
The Central Sierra Child Support Agency has locations in the cities of Jackson Markleeville San Andreas and Sonora. Work locations are assigned based on the needs of the agency. To learn more about the Agency please visit their website ator contact them via email ator via telephone at .
The Central Sierra Child Support Agency provides child support services to Alpine Amador Calaveras and Tuolumne Counties. These four beautiful counties are in the heart of the California Gold Country. There are historic gold mining towns wine tasting steam railroad excursions stagecoach rides antique fairs and other entertainment activities throughout the region. The areas rivers and lakes allow residents to experience the best of natures four seasons. The region is also home to a myriad of recreational areas for hiking camping scenic tours fishing golfing boating snow skiing water skiing horseback riding hunting and fishing.
BENEFITS
Central Sierra Child Support Agency provides a comprehensive benefits program to support employees including:
Medical - CalPERS Medical plans
Dental - Delta Dental
Vision - VSP Vision
Flexible Spending Account - FSA
Employee Assistance Program (EAP)
CalPERS Retirement
Deferred Compensation (457) Plans& Deferred Compensation Match Program
Paid Holidays
Vacation and sick leave accruals
SPECIAL AND DRIVERS LICENSE REQUIREMENTS:
This classification does require possession of a valid California drivers license. Employees who drive on Agency business to carry out job-related duties must possess a valid California drivers license for the class of vehicle driven and meet automobile insurability requirements of the Agency. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.
EXAMINATION INFORMATION
Training & Experience Examination Weighted100%The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria.
All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
ELIGIBLE LIST INFORMATION
A departmentalopeneligible list will be established for Central Sierra Child Support Agency. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
RETEST PERIOD
Once you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.
SPECIAL TEST ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contactCalHRat or upon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
EDUCATION DOCUMENTS
If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
GENERAL INFORMATION
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
General Qualifications:Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation will be required.
EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.
Required Experience:
Manager
Employment Type
Full-Time
