Financial Center Leader (76459)
Financial Center Leader (76459)
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$ 65000 - 95000
1 Vacancy
Job Description
Req ID:76459
Location:Greenwood Village -GRNW
Areas of Interest:Consumer Banking
Pay Transparency Salary Range:$65000 - $95000
Application Deadline:06/30/2025
BOK Financial Corporation Group includes BOKF NA; BOK Financial Securities Inc. and BOK Financial Private Wealth Inc. BOKF NA operates TransFund and Cavanal Hill Investment Management Inc. BOKF NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.
Bonus Type
Summary
Are you looking to join a company where people truly care about making a difference BOK Financial is committed to achieving more together by bringing passion and customer focus to the business. Join us today as a Financial Center Leader.
Job Description
The Financial Center Leader (FCL) is responsible for all aspects of branch performance. Builds a high-performing team through the attraction onboarding coaching and development of team members. Drives revenue through community involvement business development activities and customer loyalty through needs-based consultative interactions that help clients achieve financial well-being. Creates a differentiated client experience making banking safe and easy in a multi-channel environment. Collaborates with a broad range of business line partners.
During your first nine weeks of employment you will participate in a comprehensive training program. Please note that the training schedule may differ from your regular work schedule and you may be required to train at a different location before being permanently assigned to a branch.
Team Culture
Were passionate about what we do and it shows. Working with our peers across the bank to help our clients achieve their financial goals is rewarding.
Weve created a fun safe space for you to brainstorm ask questions and find solutions. Everyone is encouraged to share their ideas for positive change no matter what role or level.
We support and lift one another up and help each other become better. Recognition integrity and the desire to help others are our winning combination.
How Youll Spend Your Time
- Business Development: You will plan and execute the financial centers retention and growth activities. You will personally own a book of business with a set number of branch-based clients. You will drive the team to build a strong pipeline of prospects and clients.
- Client Experience and Engagement: You will oversee ownership of BOKF branch experience through the delivery of a differentiated client experience. You will review client feedback and enact the plans to improve. You will lead effective problem resolution and escalations. You will drive the employee experience and lead discussions to address team member feedback from Q12 pulse surveys and onboarding/exit interviews.Provide notary service for clients including supporting loan closings.
- Coaching and Development: You will ensure the team members achieve performance and activity expectations through effective and ongoing performance management. You will develop the team through skill builds one-on-one coaching observation coaching and team meetings. You will utilize the Client Experience (CX) playbook to achieve sales and service expectations and enable clients financial well-being. In addition development planning with team members is a priority.
- Profitability and Growth: You will grow the branch revenue and business banking through acquisition expansion and retention activities while following CX Playbook and Sales University protocols to achieve sales targets. You will ensure the team can effectively provide consultative conversations that improve client well-being and effectively executes the expected role-based situational leadership and management activities and protocols.
- Partnerships and Risk:You will develop and maintain partnerships with representatives of other Bank lines of business. You will ensure the financial center is in compliance with established operating policies and procedures and all outside regulatory requirements; authorizes transactions deposits official checks and wire transfers within pre-established levels of authority while migrating sales practice risk.
- Community Involvement: You will participate in local market/community activities preferably in a leadership capacity. You will promote the BOKF brand and supports community initiatives.
Education & Experience Requirements
This level of knowledge is normally acquired through completion of a Bachelors Degree in Business or a related field of study and 3-5 years of directly related experience in management/supervisory capacity or 5-7 years of equivalent combination of education and experience.
- Ability to motivate teammates through in-person and virtual coaching methods while providing leadership and excellent team-building skills
- Ability to make empowered leadership decisions in a fast-paced high-volume environment
- Proven ability to coach develop and delegate to achieve common goals
- Strong interpersonal and collaboration skills including effective communication to build partnerships to achieve business outcomes
- Ability to effectively support teammate engagement and the client experience while driving results
- Excellent research and problem-solving ability combined with leadership to foster an empowered culture
- Advanced knowledge of consultative needs-based concepts for client engagement
- Excellent client experience relationship-building and business development skills
- Advanced knowledge of consumer financial products and services (full technical knowledge of core branch banking products and working knowledge of non-core products such as: mortgage investment and business banking)
- Advanced knowledge and understanding of applicable consumer laws and government regulations
Advertising Source
BOK Financial Corporation Groupis a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion skill and partnership you can make an impact on the success of the bank customers and your own career!
Apply todayand take the first step towards your next career opportunity!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training compensation transfer promotion and other aspects of employment for all qualified applicants and employees without regard to sex race color religion national origin age disability pregnancy status sexual orientation genetic information or veteran status.
Employment Type
Full-Time
