Financial Counselor
Financial Counselor
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Job Description
Financial Counselor
Your experience matters:
At Tampa General Behavioral Hospital we are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and your role youll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.
How youll contribute:
A Financial Counselor maintains and processes all assigned patient accounts and counsels patients regarding the admitting and discharging processes and payment alternatives. Work is of a confidential nature.
Additional responsibilities include:
- Counsels patients (or responsible parties) to establish payment method.
- Contacts patients in advance of admission to obtain missing information particularly patients signature for accepting obligation to pay.
- Estimates and informs patient of portion of bill which must be paid directly.
- Establishes a payment for patients unable to pay the estimated portion of bill upon discharge. Identifies and reports to manager patients with whom payment difficulties arose in the past.
- Ensures completeness of pre-admission and admission information following through as needed to obtain and document missing information/signatures prior to patients admission date.
- Checks for and identifies patients with histories of payment problems and informs supervisors of any found prior to patients admission date.
- Accurately interprets insurance policy provisions and calculates self-pay portion of patients bill based on expected length of stay and services rendered so that final accounting of self-pay amount is within a reasonable variance from estimate.
- Patiently clearly and accurately advises patient of self-pay obligations and estimate and ensures that patient signs acceptance of such obligation on the designated forms.
- Collects self-pay monies in advance upon entry or at discharge according to cases where patients are unable to pay self-pay portion due upon discharge ensures that a mutually agreed upon payment agreement is documented and signed by all parties in compliance with established guidelines and procedures.
What we offer:
Fundamental to providing great care is supporting and rewarding our addition to your base compensation this position also offers:
- Comprehensive medical dental and vision plans plus flexible-spending and health- savings accounts
- Competitive paid time off and extended illness bank package for full-time employees
- Income-protection programs such as life accident critical-injury insurance short- and long-term disability and identity theft coverage
- Tuition reimbursement loan assistance and 401(k) matching
- Employee assistance program including mental physical and financial wellness
- Professional development and growth opportunities
Qualifications and requirements:
- High school diploma required; advanced education preferred.
- Proficient in use of software programs.
- Excellent customer service and telephone skills are a must.
- A minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.
- Hospital or medical business office experience preferred.
EEOC Statement
At Tampa General Behavioral Hospital we are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and your role youll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.
Employment Type
Full-Time
