Family Independence Unit Supervisor

Department ofHealth and Human Services (DHHS)

Opening Date: May 30 2025

Closing Date: June 12 2025

Job Class Code: 5063

Grade:24 (Supervisory)

Salary:$54579.20- $77459.20 per year

Position Number: 02022-7250

Location: Bangor

-AGENCY PROMOTIONAL ONLY- This is only open to those with promotional status in the Department of Health and Human Services.

Core Responsibilities:

This is supervisory responsibility in overseeing day-to-day operations of a Regional Eligibility Specialist Unit and its assigned staff. Responsibilities include:

Overall responsibility for a Regional Eligibility Specialist Unit in Bangor.
Monitor and adjust primary skill assignments as necessary.
Evaluate information and coordinate with telephony supervisor to monitor staff working in the call queue.
Review and analyze information for accuracy; identify inconsistencies.
Accurately enter data into an automated system and ensure accurate eligibility results.
Communicate verbally and in writing with clients co-workers and other agencies.
Set staff expectations and measure staff performance through the use of established metrics.
Develop staff through the use of appropriate progress plans.
Assign and adjust workloads and staffing patterns.
Other duties may be assigned.

Minimum Qualifications:

To qualify you must have a Bachelors Degree in Public or Business Administration Social Work one of the social sciences or related field and two (2) years experience in a business or social services environment providing direct assistance to groups or individuals or deciding client eligibility for financial assistance. Equivalent experience may be substituted for education on a year-for-year basis. Supplemental questions are to be addressed and included with the cover letter.

SUPPLEMENTAL QUALIFICATIONS QUESTIONS: In order to properly evaluate your experience please respond to the following performance areas in a cover letter:

PERFORMANCE AREA #1: Briefly summarize your knowledge of public assistance programs commenting on the breadth of your experience with these programs.

PERFORMANCE AREA #2: Please highlight those aspects of your background which best demonstrate your knowledge of supervisory principles practices and techniques.

PERFORMANCE AREA #3: Please describe past experiences that demonstrate your ability to manage and motivate employees.

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

The Office for Family Independence is responsible for administration of eligibility determination for a number of programs including MaineCare Temporary Assistance for Needy Families (TANF) Food Supplement and Child Support.

Application Information:

For additional information about this position please contact Marcus Hatch Recruitment & Retention Specialist at or by email at

To apply please upload a resume cover letter and transcript (transcript needed only if education is used to meet the minimum qualifications).

Please submit all documents or files in PDF format.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find the premium costs for you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceive six weeks of fully paid parental leave. Additional unpaid leave may also be available under the Family and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.