Evening Operations Manager
Evening Operations Manager
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Job Description
- Bonus based on performance
- Company car
- Paid time off
This Operations Manager position owns delivering commercial cleaning services for multiple facilities in the Richmond area. This is an exciting opportunity to get in ground floor as we are small and in high growth mode and hope to double and size in the next few years. You will own operations for our whole business which includes customer satisfaction troubleshooting employee management and labor and supply budget. Expected hours would be 50 hours per week. It will be a bit of a roller coaster so flexibility is key since training and troubleshooting could happen before or after the normal shift. This position will begin by hiring and managing the front-line crew which ranges from 35-40 part-time cleaners and facilities across Richmond but as we grow you will directly hire and manager our area supervisors and recruiter who will manage our front-line team.
1. Customer Satisfaction and Service Excellence
- Establishes rapport with client to provide excellent customer service.
- Maintains an environment that is clean attractive and orderly.
- Ensures task list is completed to contract plus.
- Evaluates and verifies cleaning crew staffs performance through the review of completed shifts/inspections. Provides direction on found conditions and methods of correction.
- Identifies problems and resolves issues in a timely manner by listening gathering facts and establishing long-term solutions.
- Identifies need and prices additional work such as floor or disinfecting.
- Manages employee work schedules reviews and approves payroll (overtime and time off)
- Ensures labor and supply costs are underbudget.
- Establishes workflow and assignments and documents roles.
- Continuously improves efficiency and cost through improved methods and equipment.
- Interviews selects and assigns cleaners to dynamic schedule.
- Develops and grows leaders and supervisors and ensures job function training to employees.
- Identifies staff development and ongoing training needs on each cleaning crew member.
- Demonstrate and promote company culture values and management philosophy.
- 5 years previous supervisory experience
- 5 years cleaning or restaurant or hospitality industry experience
- Thrives in fast-paced environment with lots of moving parts and people.
- Ability to work flexible hours as needed
- Has a heart for service and strong customer service ethic and experience
- Military experience a plus
- Understanding of cost control budgets and financials
- Good communication skills both written and spoken
- Good computer skills including Microsoft office and ability to quickly adapt new technology
- Valid drivers license and good driving record
- This position could require bending reaching extending lifting up to 50lbs and travel on stairs
- Weekly Pay
- Paid time off
- Bonus within 6 months of start
- Project Work Commission
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Office Pride Commercial Cleaning Services is one of the most respected full-service janitorial and commercial cleaning companies in the nation.
Built on a foundation of strong core values and a commitment to service excellence our goals are to provide total customer satisfaction and a rewarding work environment for team members.
You will be applying for a job with an independently owned and operated Office Pride franchised business and not with Faith Franchising Company Inc. the franchisor of the Office Pride system or any of its affiliates. Each franchise handles all employment matters for their specific location. Office Pride is an equal opportunity employer and considers applicants for all positions without regard to race color religion creed gender national origin age disability marital or veteran status sexual orientation or any other legally protected status.
Required Experience:
Manager
Employment Type
Full-Time
