Technician
Job Summary: Profire Energy is a leading provider of Burner Management Systems and associated equipment to the oil and gas industry. With locations in Spruce Grove Alberta; Lindon Utah; Oklahoma City Oklahoma; Pennsylvania/New York and in Victoria and Houston Texas. Profire has been recognized as one of the fastest-growing companies in the world. We are currently seeking a results-oriented and dedicated individual to join our team as a Technician.
Job Requirements: - Collaborate with Sales on customer initiatives training and other business development related activities.
- Assist and collaborate sales team with responses to technical requests and documentation support (time tickets combustion reports)
- Provide weekly status updates on open sales orders and direct completion activities as required
- Become subject matter expert on all Profire products. Train with manager peers technicians engineering and self.
- Ensure accurate safe efficient and professional service on and with Profire products:
- Installations
- Burner Maintenance
- Combustion Analysis
- Warranty & Repair
- Interface with customers in a collaborative manner.
- Provide professional and accurate technical support to customers and users of Profire products.
- Be available to provide technical support facilitation of customer service call outs including after hours and weekends.
- Ensure that all service tickets and work orders are complete and accurate.
- Ensure profitability of service team by properly billing out technicians for all installation service call burner maintenance etc.
- Work to ensure end of month closure for all service projects to ensure timely customer invoicing
- Contribute to the sales process within territory by attending meetings when required and ensuring service team conveys professionalism reliability and accuracy.
- Coordinate effort with Regional Sales Manager and Territory Sales reps.
- Work with our Business Development group in seeking out new opportunities outside of oil and gas.
- Participate in the sales process including quoting initial implementation and service follow-up.
- Train installation partners on Profire Installations operation and trouble shooting.
- Monitor technician inventory levels.
- Responsible for post-installation follow-up with customers.
- Conduct field completion and work evaluation of technician work to ensure brand standard is achieved
- Report sales referrals to Regional Sales Manager.
- Ensure technician part lists are accurate and ready to perform work orders.
- Help in the growth of our service team throughout Canada and USA.
Job Qualifications:
- Demonstrated field installation expertise
- Ability to comply with all customer requirements for onsite work including background checks and drug tests
- Mechanical and electrical inclination
- Technical degree/Trade diploma or equivalent experience
- Willingness to travel
- Ability to collaborate and problem solve with other intercompany departments.
| Required Experience:
IC