Customer Support Representative for Danish and English Speaker
Customer Support Representative for Danish and English Speaker
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Job Description
Job Summary:
We are seeking a bilingual Customer Support Representative fluent in Danish and English to join our customer service team. In this role you will serve as the first point of contact for our Danish- and English-speaking customers providing high-quality support via email chat and phone. The ideal candidate is empathetic solution-oriented and passionate about helping others.
Key Responsibilities:
Respond to customer inquiries in Danish and English through email chat and phone.
Provide accurate timely and effective solutions to a variety of customer issues.
Guide users through troubleshooting steps and explain product features clearly.
Document customer interactions and feedback in internal systems.
Escalate complex issues to relevant departments when necessary.
Maintain a high level of professionalism and empathy with customers at all times.
Follow internal procedures and contribute to improving support documentation.
Required Qualifications:
Fluent in Danish and English (both written and spoken).
Experience in a customer service support or call center environment is preferred.
Excellent communication interpersonal and problem-solving skills.
Ability to multitask and handle a high volume of customer interactions.
Strong attention to detail and ability to work independently.
Basic computer literacy and experience with customer support tools (e.g. Zendesk Salesforce Freshdesk) is a plus.
Preferred Skills:
Familiarity with CRM systems and ticketing platforms.
Experience supporting SaaS e-commerce or digital platforms is an advantage.
A proactive can-do attitude and willingness to learn.
What We Offer:
Competitive salary and benefits.
Flexible working hours
A multicultural collaborative and supportive team environment.
Opportunities for growth and development within the company.
Regular team-building activities and recognition for excellent performance.
Employment Type
Full Time
