Spanish Team Lead - Taguig
Spanish Team Lead - Taguig
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the job Spanish Team Leader (BGC)
Benefits: HMO for Employee and 2 Dependents (On Day 1) quarterly performance bonus outstanding career development opportunities 24 leaves annually
Key Qualifications:
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (BGC Taguig).
- Able to start ASAP
Requirements:
- A minimum of 4 years with customer service in the BPO/BPM industry
- Bachelors degree in any course
- Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
- Must have been a team lead for Spanish speaking agents doing voice work (inbound or outbound calls)
- 2 years of experience in leadership roles
Job Responsibilities:
- Effectively manage teams including tasks such as resource planning career planning performance management attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Regularly formulate and execute internal and external governance
- Familiarize the team with the latest process update and changes team and individual targets
- Identify process improvement ideas mentor team members on implementing improvement ideas/Six sigma/lean projects
Employment Type
Full Time
