Guest Experience Manager- Red Barn Winery

Mark Anthony Group is an entrepreneurial drinks company built from the ground up by thinking differently innovating and doing the unexpected. Our company is rooted in family values a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers lives. Founded in 1972 weve grown organically from a one-person import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brandsWhite Claw Hard Seltzer Mikes Hard Lemonade Ol Cocktail Co. and Ms by Messialongside a collection of luxury wineries in the Okanagan Valley notably Mission Hill Family Estate CedarCreek Estate Winery Martins Lane Winery and CheckMate Artisanal Winery.

The Winery

What first started as a working barn and equipment storage unit hidden between the rows of Jagged Rock vineyard was later reimagined in a colourful way by world renowned architect Tom Kundig to create a commune of creativity for those who wish to sip inspiration. Red Barn striking and stark paves a pathway for those to wish to explore the uncharted and unknown with a crafted collection of rebellious unoaked wines designed to disrupt the norm. Harnessing the greatness of South Okanagan terrain.

The Guest Experience Manager is responsible for providing vision and leadership that fosters efficient quality and superior luxury service visits. You will lead develop and execute exceptional winery service. You will be responsible for owning sales plans and elevate the overall winery experience by creating a climate of unsurpassed guest experiences that strengthen our brand and build lasting relationships.

What youll do:

• Develop implement and execute luxury experiences that surprise and delight our guests
• Contribute to topline results consistent with team goals and objectives
• Manage inventory control and depletion of wine packaging materials collateral etc.
• Own revenue drivers through all DTC channels including onsite visitation offsite events outreach and club
• Recruit train and develop team members to deliver memorable moments
• Monitor evaluate and audit overall quality of service
• Analyze customer feedback and provide strategic direction to improve ratings

What you have:

• Bachelors Degree in Business Hospitality or related
• 5 years experience in customer service sales or similar
• Track record of proven results in sales and customer service
• Excellent communication both written and oral
• Collaborator creative storyteller and problem-solver with an entrepreneurial spirit and innovative drive to achieve great results

Why Join Us

Mark Anthony is committed to hiring engaging and growing qualified talented and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. Thetypical hiring range for this position is $70000 - $80000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge skills experience and education.

As part of our Total Rewards program we are also proud to offer:

• Company-matched RRSP contributions
• Extended health and dental benefits and mental health plans with 24/7 access to a primary care physician via Lumino Health
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• Paid time off
• An extensive offering of world leading learning and development programs to empower your career development in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

We are growing a lasting legacy in the beverage alcohol industry with people first. Apply now!

Mark Anthony Group is an equal opportunity encourage applications from individualsof all backgrounds who areeligibleto work in thank all candidates for their interest in MAG and we will reach out to thosecandidates that are under consideration. If you are contacted for an interview and require accommodationduring the recruitment process pleasecontactyour recruiter.

At Mark Anthony we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day connecting our global organization across all business units roles and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious
We stay curious dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility
We bring humility authenticity fun and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.

Required Experience:

Manager