Part Time Customer Service Attendant - 2025 Intake (97802)
Part Time Customer Service Attendant - 2025 Intake (97802)
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Job Description
Youre looking to grow your career in customer service.
Your expertise in communication problem-solving empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role youll:
Join one of Australias largest operational service delivery teams and receive support to advance your career within Sydney Trains. As a Customer Service Attendant youll gain hands-on experience and collaborate with a passionate group dedicated to delivering excellent customer service while prioritising safety.
You will be the go-to person for helping passengers who need a little extra help during their journey or simply a friendly smile to brighten their day!
You will gain some valuable experience through tasks such as flagging trains using high-tech mobile apps connecting with train crew and keeping the station in tip-top shape!
Please view theRole Descriptionand theCustomer Service Attendant Information Pack
About you
- Your positive and reliable attitude formed across various customer-facing roles will see you excel as a Part-Time Customer Service Attendant.
- You love working on the frontline interacting with customers and the community
- Being part of a rostered shift environment and contributing to an organisation focused on positive changes in the community.
- Youre self-driven and can work autonomously with initiative which are key capabilities required for this position.
- Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.
- You must be available and willing to work rotating shifts including shift work late nights early mornings weekends and public holidays. Extended hours may be necessary at short notice.
- Own transport is beneficial as some shifts start out of train operating hours.
Locations
We have many different locations we recruit for across Greater Sydney & Metropolitan Sydney Areas some are listed below:
North -
- Hornsby
- Wollstonecraft
- Pymble
East -
- Central
- Townhall
- Wynyard
- Redfern
- Edgecliff
- Martin Place
- Bondi Junction
West -
- Parramatta
- Strathfield
South -
- Campbelltown
- Liverpool
Who we are
Transport for NSW provides a safe integrated and efficient transport system. We connect people communities and industry every day.
At Sydney Trains our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe timely and efficient rail services 24 hours a day seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. Were continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Join us
Our workforce is as diverse as the community we serve. If youd like further information on our inclusion and diversity initiatives visit Transport careers.
This is an in-person on-site role.
The full time pay rate for this position is$1241.50 per week PRO RATA including the Industry Allowance. As a part time employee you will be paid on a pro-rata basis calculated on your agreed hours of addition you will also receive Superannuation and Annual Leave Loading benefits.
For permanent positions in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age.
Applicants will need to completemerit basedselection activities and will be subject to satisfactory medical drug & alcohol and criminal record checks as part of the selection process.
Important note:The Customer Service Attendant position isPermanentPart-Time working a minimum of 40 hours per will be required to work a rotational roster where your days start and finish times will vary based on business requirements.
A Talent Pool will be created for current and future permanent part time positions over the next 18-month period. If you are deemed suitable at interview and a vacancy arises you may be contacted and asked to complete pre-employment checks.
What are you waiting forConnect with us. Apply now!
**Please note Transport for NSW cannot accept applications or CVs sent directly to the recruiter. You will need to apply directly to the job online.**
Applications close:11:59pm Sunday 15th June 2025
For more information about this role please contact Manisha Singh -
People living with disability are supported throughout the recruitment process and at work. VisitSupporting people with disabilityfor more info or speak to your talent team member to arrange any adjustments to how you interact with us.
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Employment Type
Part-Time
