Help Desk Specialist II
Help Desk Specialist II
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Salary Not Disclosed
1 Vacancy
Job Description
About Us:
Navvis is a leading population health company driving performance in value-based care. As an operating partner to some of the countrys most innovative health systems physician enterprises and health plans we provide solutions that accelerate the journey to value-based care. Our approach is market-based we respect the unique needs of populations in each community including access to care culture values and capabilities. Together with our partners we set a new national standard in healthcare performance that delivers the affordability quality access and experience that all patients deserve.
Learn more at:
As a Position Title you will:
- Provide customer-oriented technical support to users in an efficient and accurate manner
- Serve as front line to solve basic technical problems and provide support for all assigned areas
- Ensure customer experience is maintained to the standards set forth by Navvis
A Day in the Life:
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers expectations
- Ensure proper recording documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures products and services
- Perform application system administration and configuration at supervisors request
- Other duties as assigned
What Success Looks Like in this Role:
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Adaptability to change
- High degree of professionalism
- Customer service orientation
We are excited about you if you have these things:
- 1-3 years proven working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software databases and remote control
- Familiarity with remote desktop applications and help desk software (Freshdesk Zendesk)
- Proficiency with Microsoft productivity software including Word Outlook PowerPoint Excel Teams and SharePoint is strongly preferred
- Knowledge of Microsoft tools SharePoint One Note are preferred
What youll get:
Navvis is committed to attracting the most insightful and motivated talent by providing a candidate and onboarding experience that you wont find elsewhere! We foster an environment and culture that allow people to be creative feel connected and be inspired to do their best work no matter where they are on the map. For all colleagues at Navvis we strive to ensure that they have everything needed to be successful. From the basics like a competitive total rewards strategy volunteering and social engagement activities to creating company experiences that challenge you to think differently and do different things as part of our never stop learning ecosystem we support the whole person when you become a team member at Navvis.
Navvis offers a competitive benefits package including but not limited to medical dental vision 401K with a safe harbor contribution and Paid Time Off plan starting at 2 weeks.
Our Commitment:
Navvis is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race ethnicity color gender gender identity age religion creed national origin ancestry disability perceived disability medical condition genetic information military or veteran status sexual orientation or any other protected status as defined by applicable law. Prior to the next step in the recruiting process we welcome you to inform us confidentially if you may require any special accommodation to complete your application and participate fully in our recruitment experience. Contact us at .
#LI-Onsite
#Associate
Required Experience:
Unclear Seniority
Employment Type
Full Time
