Supervisor, Patient Access - UHealth SoLé Mia
Supervisor, Patient Access - UHealth SoLé Mia
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Job Description
Current Employees:
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The University of Miami UHealth at SoL Mia opening September 2025 will bring high-quality academic medicine to North Miami Aventura and surrounding communities.
Our expert team of physicians and staff will represent a wide range of specialties including NCIdesignated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute the number one eye hospital in the nation. UHealth at SoL Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealths nationally ranked neurology and neurosurgery programs.
The University of Miami UHealth Patient Access department at SoL Mia has an exciting opportunity for a Supervisor Patient Access.
The Supervisor Patient Access (On-Site) (H) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations for hospital and practice-based locations across the University of Miami Health System The Supervisor Patient Access (On-Site) (H) anticipates patient volume monitors patient flow and staff productivity to ensure that all patients customers visitors and staff are well served by provided a pleasant and organized atmosphere appropriate for all ages ethnic groups and physical handicaps.
CORE RESPONSIBILITIES
- Obtains confirms and enters demographic financial and clinical information necessary for financial clearance of scheduled patient accounts.
- Orients trains evaluates and monitors registration staff using positive reinforcement and recognition.
- Ensures that staff members adhere to all established policies and procedures.
- Assists with planning organizing and scheduling to accommodate daily expected volumes.
- Communicates any patient flow issues to appropriate managing staff.
- Verifies patient demographic and insurance information and edits information as necessary.
- Explains consent for treatment financial liability and HIPPA to patients.
- Initiates performance management processes to address on-going performance issues.
- Makes every effort to collect outstanding patient account balances runs end of day reports ensures accurate accounting of collected funds and deposits funds.
- Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
- Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
- Monitors staff compliance with key business initiatives and inspires team to achieve established Key
- Performance Indicators including but not limited to patient satisfaction co-pay and previous balance collections registration processing time and denials
- Maintains harmonious and collaborative working relationship with all healthcare team members.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High School diploma or equivalent
- Minimum 4 years of relevant experience
Knowledge Skills and Attitudes:
- Ability to maintain effective interpersonal relationships.
- Commitment to the Universitys core values.
- Ability to direct manage implement and evaluate department operations.
- Ability to establish department goals and objectives that support the strategic plan.
- Ability to effectively plan delegate and/or supervise the work of others.
- Ability to lead motivate develop and train others.
- Proficiency in computer software (i.e. Microsoft Office)
Any appropriate combination of relevant education experience and/or certifications may be considered.
#Li-TF1
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H7Required Experience:
Manager
Employment Type
Full-Time
