Service Delivery Analyst (Service Desk)
Service Delivery Analyst (Service Desk)
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Job Description
Role: Service Delivery Analyst (Service Desk)
Department: IS
Location:Moss Way Sheffield
Salary: 27747 - 30468 (plus 20% shift allowance and weekend working)
Hours: 37
Contract Type: Permanent
We have an exciting opportunity for a Service Delivery Analyst to work on our internal IS Service Desk based at either Moss Way Sheffield South Yorkshire or Melton Police Building Hull Humberside.
This is an exciting opportunity to use your skills and knowledge to support policing in South Yorkshire and Humberside.
The key responsibility of this role is to provide a single central point of contact for all users of IT services handling all incidents problems queries and requests through our telephone service email and online support portal.
The successful candidate will be providing excellent customer service and effective first line fault resolution as laid down in IT best practice and within the timescales specified in existing Service Level Agreements.
This role brings the opportunity to gain knowledge of police specific applications and public sector working as well as allowing access for the successful candidate to the wide range of benefits that come with it including generous annual leave allowances and flexible working.
Skills and experience:
- Good Telephone Manner.
- Previous IT Service Desk experience.
- Good Interpersonal and Communication skills.
- An understanding of IT/Communications & Telephony equipment.
- Good Administration and Customer Care skills.
- Good Questioning and Fault Diagnosis Skills.
Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview
For more detailed information relating to the role skills and experience for this role please click here to view the role profile
What we offer:
We offer generous entitlements and supportive policies to enable a better work-life balance some of which are listed below:
- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity paternity and adoption leave
- Flexible working arrangements including flexi-time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card Company Shop Cycle to work scheme
- Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 ()
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks
Eligibility:
Applicants must meet the minimum requirement checkable history criteria which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.
Appearance & Standards:
South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers staff and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.
Smarter ways of Working:
South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.
There are 3 different categories as part of this which are: Fixed Field and Hybrid.
This role has been evaluated as a hybrid role.
Hybrid:Applicable when thework can be undertaken at any location whether that be a SYP building or from home.
South Yorkshire Polices Key Values:
At South Yorkshire Police we have 3 key values which run through everything we do Fairness Integrity & Trust the attached document details the key behaviours we expect all employees to adhere to.
Contact details:
For further information about the role please contact: Liam Powell on
Closing Date: 12th June 2025
Closing dates are not normally extended other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.
How to apply:
Please click Apply
Candidate Information:
Please note that should you be successful at the interview stage and before appointment the relevant pre-employment checks are required. These include references medical clearance vetting clearance and sickness absence criteria check.
Diversity & Inclusion:
Applications are particularly welcome fromfemale and ethnic minority candidates.
It is really important to us that the department represents the community we serve in order for us to provide the best service utilising a range of backgrounds experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.
If you are from an underrepresented group and want to find out more about the support we can offer please contact our dedicated team on
In addition we will look to support anyone who requires Part Time/Job share working hours.
Documents to Review:
For the Police Staff Recruitment Vetting Handbook - PleaseClick here
For Application Guidance and Tips - PleaseClick Here
For the FIT Values of South Yorkshire Police - PleaseClick Here
Required Experience:
IC
Employment Type
Full-Time
