Support Tech III
Support Tech III
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1 Vacancy
Job Description
At SanMar the work you do makes a difference.
Whats the Short Version
The Support Tech III DC provides Tier II technical support for the Distribution Center.
What Will You Be Doing
- Provides Tier II technical and executive support to the Distribution Center.
- Answer incoming calls/emails for IT-related support.
- Perform hardware imaging deployment maintenance and tracking.
- Consistently manage and prioritize job (ticket) requests in teams and personal queue.
- Clearly document issue description troubleshooting steps and resolution details in each support ticket.
- Perform desk-side support and IT equipment moves as necessary.
- Assist with meeting room AV setup and instruction.
- Provide assistance to staff and users in solving computer and warehouse technology problems.
- Provide installation and support of computer hardware and software (including peripheral devices such as printers).
- Train staff and users to work with computer systems and programs.
- Partner with HR to ensure IT resources are available for new hires and terminations are processed in a timely manner.
- Complete various project-related duties as assigned.
- Perform other duties as assigned.
- Comply with all policies and standards.
What Are We Looking For
- 4-6 years of IT support experience (Service Desk Help Desk or Call Center) or equivalent education/training
- Significant experience troubleshooting PC hardware and software issues
- IT certifications (A Net CCENT Microsoft certs) preferred
- Ability to provide excellent customer service and maintain a positive supportive attitude towards the company job customers and co-workers
- Must create a high level of user satisfaction through accurate and timely follow up strong technical skills good customer communication and relationship building
- Excellent verbal and written communication skills
- Excellent organization skills: demonstrating the ability to multi-task and prioritize daily responsibilities
- Ability to work well under pressure
- Ability to complete tasks in a thorough and timely manner
- Ability to thrive in a dynamic constantly changing environment
- Ability and energy to work on multiple concurrent projects and switch focus as necessary
- Ability to work efficiently with minimal supervision
- Ability to quickly diagnose and fix problems
- Ability to follow through and document issues as well as resolutions
- Advanced knowledge of: Microsoft Windows OS Mac OS X and Microsoft Office Suite; PC and Apple devices and peripherals; Microsoft Windows and Microsoft Office; Networking and connectivity; Computer security practices; Android OS
- Occasional after-hours and weekend work may be required
What Should You Expect
DC Office: While performing the duties of this job the employee is constantly required to stand and walk. The employee may lift and/or move up to 30 pounds. The employee is frequently required to reach with hands and arms grasp and perform repetitive hand wrist and arm motions. The employee is frequently required to climb stairs kneel/squat bend and carry. Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus. Basic literacy is required for operation of machines and necessary daily paperwork. Ability to work on computer and mobile phone for multiple hours; with frequent interruptions. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts pallet jacks mechanized systems etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
Why Work at SanMar
Our people are at the heart of everything we do. They bring their talent passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.
Whether you work in our headquarters from your home or in one of our distribution centers across North America we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being life balance career growth and (eventually) retirement.
SanMar works with brands you already know like Nike The North Face and Brooks Brothers as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part providing clothing that helps people feel that theyre a part of something special.
Heres your chance to be a part of this story. If youre ready to work in a place where your participation matters and your growth is a priority were ready for you.
SanMar is an Equal Opportunity Employer
Whoever you are wherever youre from whoever you love or follow in faith whatever your disability or superpower status whichever ethnicity or gender you identify with you are welcome at SanMar.
SanMar participates in E-Verify.
Employment Type
Full Time
