AM-Talent Acquisition

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Analyst/Assistant Manager Recruitment & Onboarding Operations!
This role includes oversight of operational delivery across job posting interview coordination offer processing document verification background checks and pre-joining engagement. You will also act as the first escalation point ensure SLA adherence and lead a small team of analysts in delivering process excellence and candidate experience.
Responsibilities
1. Team Leadership & People Management
o Lead and mentor a team of recruitment and onboarding coordinators and analysts supporting end-to-end operations for retail hiring functions.
o Oversee task allocation workload management performance tracking and professional development of team members.
o Monitor team performance metrics (TAT quality scores volumes) and share regular updates with the Manager.
2. Recruitment Operations Delivery:
o Develop and implement recruitment strategies to meet business needs.
o Collaborate with hiring managers to define job requirements and priorities.
o Ensure smooth execution of interview scheduling job postings candidate communications and offer process support across high-volume retail roles.
o Drive process improvements SOP development and adherence to SLAs quality standards and compliance.
3. Onboarding Process Management:
o Supervise pre-joining formalities including document collection verification and background check initiation.
o Coordinate with third-party vendors and internal teams for BGV status tracking escalations and closure.
o Oversee onboarding platform updates (Workday SuccessFactors or similar) and Day 1 readiness including employee ID creation and system access.
o Ensure compliance with onboarding checklists SLAs and documentation standards.
4. Stakeholder Management:
o Act as the operational interface for client-side HR and TA partners; participate in status calls and share trackers/reports.
o Manage exceptions or high-priority cases (e.g. leadership hires delayed BGV joining reschedules) and follow through to resolution.
o Communicate proactively with candidates and hiring managers on updates or required actions.
5. Reporting & Process Excellence:
o Maintain and review dashboards for key KPIs: hiring cycle time onboarding readiness documentation status and candidate experience metrics.
o Conduct quality audits on team transactions and identify gaps or recurring issues.
o Drive improvements in SOPs response templates and process hygiene documentation.
o Provide inputs for automation digital tool enhancements and process optimization initiatives.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in HR Business or a related field.
Some years of experience in recruitment or talent acquisition with a few year in leadership role.
Prior experience supporting global clients and working across time zones (e.g. Europe U.S.) is highly preferred.
Experience working on ATS and onboarding platforms
Proficiency in MS Excel (e.g. VLOOKUP filters tracker management) and MS Outlook for daily operations.
Good verbal and written communication skills
Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
Certification in recruitment or talent acquisition.
Proven experience in managing high-volume hiring and strategic roles
Strong leadership and coaching abilities.
Analytical mindset with problem-solving skills.
Excellent communication and stakeholder management.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.