On Site Technical Support (1602908)
On Site Technical Support (1602908)
Posted on :
02-06-2025
Employer Active
1 Vacancy
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Job Description
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
As a member of the On-site technical support team you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself and a better working world for all.
Technical Responsibilities of an On-Site technician:
- Providing support to all customers within your coverage location(s): who may be working on-site at a client engagement or off-site
- Troubleshooting and Problem solving: PC MAC application and network connectivity issues etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Working knowledge of Microsoft applications: Outlook Teams OneDrive Office365
- Asset management: shipping receiving tracking and managing hardware assets from acquisition through disposal process
- Conference room support may include Microsoft Surface Hubs Crestron Condeco Microsoft Teams Rooms AV equipment (speakers cameras and monitors/kiosks)
- Printer support (installation configuration relocation and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other EY locations client engagement sites or off-site events
- Provide remote hands support while guided by our network operations team (checking ports tracing cables rebooting hardware upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
Interpersonal skills an On-site technician should have:
- Outstanding customer service skills
- Excellent communication skills
- Great team mentality
- Self-motivated organized detail oriented ability to multi-task
- Desire to learn and build a career as unique as you are
Experience Requirements:
- 2 years of on-site technical support experience or degree in related discipline
EY exists to build a better working world helping to create long-term value for clients people and society. EY is an equal opportunity affirmative action employer providing equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy national origin disability status or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
What we offer
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines which may not be a direct conversion of published US salary ranges. We offer a comprehensive compensation and benefits package where youll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $46800 to $84900. The salary range for New York City Metro Area Washington State and California (excluding Sacramento) is $56200 to $96500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education experience knowledge skills and geography. In addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options. Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.
- Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above please contact us as soon as possible.
The exceptional EY experience. Its yours to build.
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
EY is an equal opportunity affirmative action employer providing equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic information national origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1-800-EY-HELP3 type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center) which will route you to EYs Talent Shared Services Team or email SSC Customer Support at
Employment Type
Full Time
Key Skills
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