Customer Support Specialist
Customer Support Specialist
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$ 35200 - 56300
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
- Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to more longer cycle orders. Responsible for proactive thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status shipping dates prices product availability and back orders. Maintains virtual customer files with sales contracts and other information.
- Customer Billing Resolution: Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.
- Sales Support: Provide price & availability formal quotations and other pre and post order support functions for standard products and services
- Perform backup coverage within specific team and across other teams of similar function.
- Comply with all established policies and procedures.
- Additional Responsibilities:
- Participate in new initiatives as requested
- Assume other duties and responsibilities as required
- Continuous improvement mindset
- Cross-boundary collaboration
- External: End users contractors and other direct customers
- Internal: Sales finance operations and engineering teams
- 0-2 Years equivalent work experience and has conceptual knowledge of fundamental theories principles and practices.
- Technical aptitude
- Ability to work with diverse workforce and customer base in a matrixed organization
- Proficient in Microsoft Office
- Preferred experience with Customer Relationship Management (CRM) AS 400 and Select Configure Price Quote (SCPQ) tools
- Regularly required to sit or stand reach bend and move about the facility
- Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
- Standard weekly job hours: 40 hours
Salary range:
$35200.00 - $56300.00Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
Unclear Seniority
Employment Type
Full-Time
