Lead Technical Trainer (15916)
Lead Technical Trainer (15916)
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$ 97000 - 126000
1 Vacancy
Job Description
Job-ID:15916; Location(s):Field
Job Description Summary
TheLead Technical Traineris responsible for managing day-to-day operations customer education and other engagements at a Viega Experience Center (VEC). This position encompasses oversight of training programs facility management tours and events to ensure a seamless and impactful customer experience. Interacts with a variety of customers including owners engineers contractors distributors installers and trade students to deliver tailored education and foster an engaging adult learning environment.
Job Description Details
Responsibilities
- Conduct on-site tours and trainings for Viega customers and flex content and style appropriately to ensure training material is prepared and customized according to the target audience.
- Facilitate training sessions utilizing hands on activities learning displays online job aides and PowerPoint presentations.
- Manage customer relationships during and after training courses to ensure customer satisfaction.
- Able to explain and demonstrate expert knowledge in all Viega systems and applications articulate company services and offer Viega solutions to customer problems.
- Able to talk about a variety of aspects of the industry such as business skills supply chain sales design construction processes etc.
- Able to speak in general terms and detailed technical terms all within the same presentation.
- Responsible for overseeing the customer experience at the location assigned and collaborating with Viega field sales or other SMEs to provide a best-in-class training experience.
- Proactively stays at the forefront of the industry; references relevant studies articles and white papers to bolster Viega competitive positioning.
- Available as a backup to support in-person customer education at other Viega Seminar Centers Viega Experience Centers Trade Shows or travel events.
- Supports the local sales team with special events held at the location they are assigned or out in the field.
- Manages inventory of training materials tools and equipment at the location they are assigned ensuring availability and functionality.
- Maintains Viega workshops tools and displays for optimal operation and utilization during training sessions.
- Reports facility utilization metrics to Training Leadership and explores new methods of engagement to encourage building utilization.
- Design and constructs piping displays as required for training sessions or promotional purposes.
- Independently manages a comprehensive schedule while effectively collaborating with cross-functional teams across multiple time zones.
- Collaborates with external vendors to ensure deliverables meet Viegas quality standards and specifications.
- Assists with classroom preparation and cleanup.
- Required to travel up to 20% of the time.
- Attends meetings as required and/or assigned
- Performs other duties as required and/or assigned
Required Qualifications
Knowledge Skills and Abilities
- Proficient in the use of common office equipment and software including: computers printers Microsoft Word Excel Outlook Teams and PowerPoint
- Ability to explain complex concepts to diverse adult learners in an engaging entertaining and informative manner.
- Strong interpersonal skills with demonstrated ability to effectively partner with key stakeholders and tactfully exercise influence across the organization
- Communicates effectively both verbally and in writing
- Effectively manages multiple tasks and priorities
- Exceptional written verbal and listening communication skills ability to effectively engage with stakeholders in all levels of the organization.
- Outstanding presentation public speaking instruction and training skills with an emphasis on delivering impactful and professional sessions.
- Analytical and problem-solving abilities develops effective solutions to challenges.
- Excellent troubleshooting and decision-making skills ensuring quick and accurate resolution of issues.
- Ability to deliver exceptional service while maintaining a positive company image and positive attitude in all interactions.
- Effectively leads and motivates employees
- Bilingual skills (French Canadian or Spanish depending on location) preferred
Education Certification/License & Work Experience
- High school diploma or equivalent required
- 5-7 years related industry experience - preferably as a plumber pipefitter HVAC technician or working directly for Viega - required
- Previous work experience in training showroom sales or related experience required
- Bachelors Degree or Trade School Completion preferred.
Equivalent combinations of education and experience may be considered.
Wondering if you should apply Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Viega we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but dont check every box in the qualifications section we encourage you to apply anyway. You may be just the right candidate for this or other positions we have in the future.
Total Rewards Package:
Compensation
- Base: $97000 to $126000 annually based on specific compensable factors including but not limited to education work experience and geographic market.
- Bonus: This role will be eligible for participation in a discretionary annual bonus program pursuant to which an employee may be awarded a percentage of their salary based on the companys performance and their own individual performance.
Benefits
- Medical Dental Vision
- Wellness Program
- Health Savings Account (HSA) with a company contribution
- Voluntary Benefits (Life AD&D Disability)
- 401(k) retirement planwith a 7.5% company contribution
- Time Off Programs 22 days Paid Time Off (PTO) 9 Company Holidays 2 Volunteer Days
Application Window
- Posting date: 04/14/2025
- The application deadline for this job is: 06/27/2025
Your contact person:
Brad Kerwin
Employment Type
Full-Time
