Telecaller

Company Overview

AMEENJI RUBBER LIMITED is an ISO 9001-2015 certified company based in Hyderabad specializing in the manufacture of Elastomeric Bridge Bearings POT-PTFE Bearings and various Rubber mats. Our products comply with IRC codes and have the approval of the Ministry of Road Transport and Highways Government of India as well as the RDSO under the Ministry of Railways. Serving the Wholesale Import and Export industry we have a robust team of 201-500 employees.

Job Overview

We are looking for a motivated Junior Telecaller to join our team in Hyderabad. This full-time position requires a candidate with a minimum of 1 year and a maximum of 3 years of work experience. The role involves engaging with potential clients through effective cold calling and customer engagement techniques to drive sales and business growth.

Qualifications and Skills

• Proficiency in CRM software to maintain and update client databases and interactions efficiently.
• Sound knowledge of telecommunication systems to perform outbound and inbound calls effectively.
• Experience in lead generation to identify and convert potential prospects into clients.
• Excellent active listening skills to understand customer needs and provide appropriate solutions.
• Strong problem-solving skills to address client queries and issues promptly and effectively.
• Adept at cold calling techniques (Mandatory skill) to initiate contact with potential clients and set meetings or sales opportunities.
• Customer engagement skills (Mandatory skill) to build strong relationships and ensure a positive customer experience.
• Data entry accuracy (Mandatory skill) to ensure precise management of customer information and transaction details.

Roles and Responsibilities

• Conduct outbound calls to prospective clients using prepared scripts to introduce our product offerings.
• Engage customers through effective communication and provide information about products and services.
• Identify client needs and provide solutions that cater to their specific requirements.
• Record customer interactions and transactions accurately in the CRM system.
• Generate leads and follow up on new business opportunities to expand the customer base.
• Resolve customer complaints by investigating issues and developing solutions to ensure satisfaction.
• Collaborate with the sales team to align on strategies and improve outreach effectiveness.
• Stay informed about product developments and industry trends to offer informed responses to client queries.