Senior Customer Manager, Retail (36287)
Senior Customer Manager, Retail (36287)
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Job Description
Position Title: Senior Customer Manager Retail
Position Type: Regular - Full-Time
Position Location: Scarborough
Requisition ID:36287
In every role McCainers are ambitious curious and passionate about creating exceptional work experiences - together. With a customer-first mindset we make doing business with McCain easy.
About the role.
At McCain were proud to work with some of the UKs biggest and most exciting retailers and were looking for a driven commercially savvy Senior Customer Manager to take the lead.
Reporting to the Director of Customer Development and working alongside a team of Customer Managers youll be responsible for managing and developing strategic retail customer relationships delivering mutual growth that outperforms the market.
This is a key leadership role youll be at the heart of our customer growth strategy owning the delivery of a joint business plan and full P&L while collaborating across the business to bring real value to our retail partners.
What youll be doing.
Customer Leadership & Strategic Growth
Build and manage trusted long-term partnerships with key UK retail customers.
Lead the creation and delivery of annual joint business plans with a sharp focus on volume net sales and market share growth.
Drive customer strategy internally ensuring all teams are aligned and set up for success.
Influence key stakeholders across McCain to implement meaningful change.
Commercial Delivery & Planning
Own the customer P&L delivering accurate forecasts and driving profitable growth.
Track measure and evaluate weekly performance identifying opportunities and risks.
Design negotiate and deliver a 12-month promotional calendar that supports brand and category growth.
Input plans and forecasts into systems to support supply chain and financial accuracy.
Collaboration & Insight
Work with customer marketing to deliver space and availability plans.
Collaborate with category teams to deliver wins through data-led insights.
Develop and deliver persuasive NPD presentations securing listings through strong commercial and category rationale.
Partner with supply chain teams to ensure operational excellence and efficient volume management.
Thinking Big & Leading by Example
Play a key role in future planning shaping a bold 3-year customer vision.
Support wider business projects sharing customer insight and contributing to overall commercial strategy.
Lead and coach others promoting a growth mindset and encouraging open solution-focused thinking.
What youll need to be successful.
Youll already have experience in account management within FMCG ideally across brand and/or own label. But just as important is your ability to lead inspire and set the tone for others. Youll be someone who:
Leads by example with a proactive positive approach and a focus on solutions
Champions collaboration growth and learning within the team
Supports and coaches others creating a culture of accountability and development
Brings solid commercial awareness and a curious insight-driven mindset
Has experience in business planning and project management
Is confident using category management data sources
Builds strong relationships and influences with credibility
Has strong numeracy literacy and Excel skills
Holds a full UK driving licence
Benefits of the role.
Although we do encourage you to taste the goods youll be pleased to know we dont pay you in chips. For working hard youll also get a great salary and some pretty good benefits including:
Generous car allowance
Performance related bonus
An achievable yearly bonus based on personal performance.
An excellent pension where we will pay double what you do up to a maximum of 12% of your pay
Flexible holidays where you can buy & sell up to 5 days holiday per year
Optional health cash plan
Cycle to work scheme
Chips In Volunteering Day Off - to make a positive impact to the competitiveness resilience and long-term development of McCain communities across the globe
And of course being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5 year growth plan that presents development & progression opportunities for those who seek it out.
About the team.
The Retail Sales team at McCain is made up of three closely connected functions Sales Category and Demand. Each customer and channel benefits from dedicated support across all three functions with daily collaboration to share insight and drive results. We are a winning team and were proud to say we finished top in The Advantage Group across all categories for the 5th year running.
Where will I work.
Being in the office every single day is a thing of the past. Here at McCain we champion hybrid working. This means we dont have a set expectation of exactly when you need to be in the office however we do encourage our full-time office-based people to connect in person with others for around half of their working time as thats the best way for us to build and maintain our connections. Our head office (Customer Experience Centre) is on the outskirts of Scarborough 1.5 hours away from Leeds City Centre and about an hour from York. We have lots of colleagues who travel to and from our Experience Centre (even if it is just for a good coffee!) and because hybrid really does mean hybrid at McCain they get the opportunity to collaborate with their colleagues when theyre in the office and balance that with working from home to ensure they get a good life-work balance.
Leadership principles.
At McCain our leadership principles guide how we engage with customers collaborate as a team and achieve success. We focus on understanding customer needs driving innovation empowering people and taking ownership to clear obstacles and deliver results.
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust empowering us to bring out the best in one another. Here youll find opportunities to learn grow and thrive. Join us and experience why were better together.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse antiracist inclusive merit-based and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity resilience and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms) please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us you agree this will be handled in accordance with the Global Privacy Policy
Job Family:Sales
Division:GB Commercial Retail
Department:Convenience
Location(s): GB - United Kingdom : England : Scarborough
Company:McCain Foods (G.B.) Ltd
Required Experience:
Manager
Employment Type
Full Time
