Customer Service Representative (308488)
Customer Service Representative (308488)
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Job Description
Cargills size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe responsible and sustainable way.
Cargill is a family company providing food ingredients agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials from eggs to edible oils salt to skincare feed to alternative fuel. Our 160000 colleagues operating in 70 countries make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargills agricultural supply chain business. We sit at the heart of the supply chain partnering with farmers and customers to source make and deliver essential products.
Job Purpose and Impact
The Customer Service Representative will support a moderate scale of customer service activities for a single site team. In this role you will contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast as well as other databases related to shipments and inventory management.
- Inform customers about order status invoices contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision while escalating more complex issues to appropriate staff.
- Other duties as assigned
Position Information
- Relocation assistance will not be provided for this position.
Qualifications
Minimum Qualifications
Diploma/Certificate or bachelors degree in a related field (agriculture) or equivalent experience
Strong customer service skills with ability to build and maintain lasting relationships with customers.
Ability to work extended or flexible hours as require.
Demonstrated proficiency in Microsoft Word Excel Outlook
Must be legally entitled to work for Cargill in Canada
Preferred Qualifications
Two years of experience in a business setting. Other combination of education and experience will also be considered.
Understanding of agriculture practices and challenges
Knowledge of SAP
Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
