SAP Sovereign Cloud User Assistance Developer Specialist/ Senior (Technical Writer) (420894)
SAP Sovereign Cloud User Assistance Developer Specialist/ Senior (Technical Writer) (420894)
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
Meet the team
The Sovereign Cloud Automation & Tooling (SAT) Team drives automation security and compliance for Sovereign Cloud across AWS Azure and OpenStack leveraging IaC CI/CD and observability and develops Operations Control Plane (OCP) which orchestrates provisioning monitoring and lifecycle management integrating with our SAP internal tools like SPC CRM and cloud automation for efficient cloud operations for our Cloud Delivery Regions in UK CAN AUS and upcoming new regions
What you will do
- Develop and maintain end-user documentation API guides admin guides and how-to content for SAT tools and OCP.
- Collaborate with developers product owners and UX designers to understand technical concepts and translate them into clear concise content.
- Create structured reusable documentation using DITA Markdown or similar frameworks.
- Maintain and manage documentation in internal portals Wikis and documentation platforms (e.g. GitHub Confluence or SAP Companion).
- Ensure all documentation meets compliance accessibility and localization standards especially for Sovereign Cloud environments.
- Contribute to release documentation including feature descriptions known issues and change logs.
- Drive continuous improvement of the documentation experience based on user feedback and analytics.
- Support internal training and onboarding by creating supporting materials FAQs and technical walkthroughs.
What you Bring
- Proven experience as a Technical Writer/User Assistance Developer preferably in cloud or enterprise software environments.
- Strong understanding of cloud infrastructure DevOps and SaaS products (experience with OCP AWS Azure or OpenStack is a plus).
- Proficiency with documentation tools like DITA CMS Markdown Git Confluence or Adobe FrameMaker.
- Experience writing for technical and developer audiences including APIs CLIs and configuration guides.
- Familiarity with Agile development processes and collaboration tools like Jira and GitLab.
- Excellent written and verbal communication skills in English.
- Ability to manage multiple documentation streams and deadlines in a fast-paced environment.
Preferred Qualifications
- Knowledge of Sovereign Cloud compliance and regulatory documentation requirements.
- Experience documenting tools related to Infrastructure as Code (IaC) CI/CD observability or cloud automation.
- Background in computer science engineering or a related technical field.
- Due to the potentially classified nature of our work you might required to subject yourself to a governmental security clearance process( We Offer
- A central role in enabling usability and adoption of cutting-edge cloud automation tools.
- A collaborative and diverse team focused on innovation in Sovereign Cloud.
- Competitive compensation and opportunities for professional growth.
- Flexible working environment and supportive culture.
Join us to make a difference by delivering world-class technical documentation for Sovereign Cloud solutions!
#SovereignCloudCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 420894 Work Area: Software-Design and Development Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.
Required Experience:
Senior IC
Employment Type
Full-Time
