YourLiebherrCareer: Parts & Customer Service Administrator (77248)
YourLiebherrCareer: Parts & Customer Service Administrator (77248)
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1 Vacancy
Job Description
A permanent vacancy has arisen within our Maritime Crane department in Biggleswade for a Parts & Customer Service Administrator. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring effective procurement and sales of machine parts while helpingensure maximum commercial recovery from service engineers times.
This role will contribute in minimising the work-in-progress stock levels along with maintaining and developing administrative procedures whilst working within the Companys key result areas; Business Performance Customer Focus People and Teamwork Leadership.
Your responsibilities as a Parts & Customer Service Administrator
- Promote and prepare parts quotations and sales orders.
- Ensure all urgent parts and aftersales issues are dealt with and progressed.
- Progress and chase supplier orders and back orders.
- Participatein taking calls from customers liaise with service engineers all members of the Maritime Crane department sales and after-sales team and all other company personnel as appropriate.
- Enternew parts details onto the system to provide information and pricing to enable effective ordering.
- Effectively operateMy Liebherr systems to identify spare parts.
- Collateinformation sufficient to support an internal or external invoice.
- Activelyrecovernecessary information from different sources when this is observed as being required.
- Organisedocumentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
- Undertake to attend meetings and exhibitions off-site and overseas. This may include time spent away from home overnight.
- Undertake training as required by the company from time to time both at the workplace and off site including overseas.
- Perform and communicate in a manner that builds on the strength of the After-Sales team Liebherr-Great Britain Ltd the Group and customers.
- RaiseWarranty orders Sales Orders Work Orders purchase requests and invoices both internally and to customers.
- Prepare travel and training plans for MCC Sales and After Sales staff.
- Undertake some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
- Arrange and be flexible with other members of the team to ensure full desk coverage for the required working day. This may involve flexing start and finish times as needed.
- Identify and implementimprovements to the after-sales administration process.
- Undertake all work in accordance with the companys Health & Safety Quality and Environmental policies and arrangements.
- Prepare risk assessments and method statements and implement safe systems of work as necessary.
To be successful in the role of a Parts & Customer Service Administrator
- Ideally have experience in the construction plant or transport industry possibly in a parts warranty or service environment.
- Be an effective communicator verbally and by email at all levels
- Have a strong customer service ethic with a positive and proactive approach
- Be a team player through being willing and able to work closely with others be they company or customer personnel and promote good relationship and collaboration
Our Offer
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development
Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherrs products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
Required Experience:
Unclear Seniority
Employment Type
Full-Time
