Pension Benefits Specialist Associates - 12-month contract
Pension Benefits Specialist Associates - 12-month contract
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Job Description
Multiple Positions Available
The opportunity
We are looking for experienced contact centre professionals to join our forward-looking assisted service team renowned and appreciated by our members. You will be working with a hardworking diverse team passionate about delivering outstanding service to our members without compromising quality or customer experience.
Our goal is to help you develop the required skills and knowledge during your first year as a Pension Benefit Specialist Associate (PBSA) to work independently and achieve quality benchmarks to progress to a full-time permanent role as a Pension Benefits Specialist.
Who youll work with
This role reports to the Manager Member Experience-Pensioner Experience.
What youll do
In this associate year you will actively participate provide feedback and demonstrate proficiency to Senior PBS and Trainers during independent learning activities one-on-one working sessions and virtual classroom training.
Provide customer service answering direct inquiries (phone e-mail web written) under the supervision of a Team Coordinator then independently to plan members pensioners survivors other beneficiaries and third parties.
Interpret and assess client needs eligibility requirements critical issues reporting requirements and write-offs.
Review client files assess eligible benefit scenarios provide counselling web support and perform benefit calculations during the point of contact.
Meet with clients in person for one-on-one interviews / appointments.
Respond to member e-mail and mail inquiries regarding benefit questions general pension questions requests for web support and updates to personal information.
Communicate benefit eligibility and requirements.
What youll need
Excellent analytical and critical thinking skills.
Excellent interpersonal listening and observation skills.
Excellent ability to communicate effectively both verbally and in writing employing financial literacy call control re-direction de-escalation and journey management.
Technical aptitude including ability to adapt to the evolution of information management and new tools
A growth mindset to learn demonstrated by the implementation of feedback received curiosity and drive for improvement.
Professionalism demonstrated by reliable attendance commitment to assignments and inclusive approach to teamwork. Flexibility dependability tact and diplomacy are required.
Agility to work effectively in a high-pressure contact centre environment while maintaining a high standard of productivity accuracy and timeliness.
Relevant university degree and client service experience required.
Pension Plan Administration Certificate preferred
#LI-RM1
#LI-Hybrid
What were offering
Competitive compensation
Numerous opportunities for professional growth and development
A flexible/hybrid work environment combining in office collaboration and remote working
Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year
Employee discount programs including Edvantage and Perkopolis
At Ontario Teachers diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create reflect and embrace diversity of thought background and experience. Through our Diversity Equity and Inclusion strategy and our Employee Resource Groups (ERGs) we celebrate diversity and foster inclusion through events for colleagues to connect for professional development networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected accepted and empowered to be themselves. To learn more about our commitment to Diversity Equity and Inclusion check out Life at Teachers.
How to apply
Are you ready to pursue new challenges and take your career to the next level Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.
Accommodations are available upon request () for candidates with a disability taking part in the recruitment process and once hired.
Candidates must be legally entitled to work in the country where this role is located.
The privacy of your personal information is important to us. Please visit ourPrivacy Centreto learn how we handle your personal information.
Functional Areas:
Member ServicesRequisition ID:
Required Experience:
IC
Employment Type
Full-Time
