IT Support Officer
IT Support Officer
Posted on :
01-06-2025
Employer Active
1 Vacancy
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Job Description
About Megaport
Megaport has transformed the way IT gets connected. Were global leaders in Network as a Service (NaaS) changing the way businesses reach the cloud. Were also a leading partner to Amazon Microsoft Google IBM Oracle NYSE and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. Were a lean high-achieving team made up of over 300 members globally. While the company is headquartered in Brisbane Australia employees are spread out across North America Europe and Asia-Pacific. Staff enjoy an environment that is collaborative supportive and fun.
Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture and the customer is at the centre of everything we do. Our employees are motivated adaptable persistent hard-working and dynamic. Our culture permeates everything we do and this in turn with a global vision forms a commitment to each other our customers and shareholders alike.
The Role
Based in our Brisbane office and reporting to the Head of IT and Security Operations you will provide first-level technical support across a range of services and devices including notebook services identity and access management anti-malware services and cloud-native productivity and collaboration services (Google Workspace MS Entra and Atlassian products).
What Youll Be Doing
- Identify prioritize and action Level 1 IT support requests.
- Work closely with the IT Support Engineers on issues that require a higher level of support.
- Manage the lifecycle of IT equipment globally.
- Manage office IT assets.
- Access Management.
- Assist new staff with IT onboarding.
- Maintain technical documentation and procedures.
What We Are Looking For
- Minimum 2 years of experience in IT Support.
- Australian Citizen / Permanent Resident
- Knowledge and demonstrated expertise in the support of Apple & Windows-based hardware & operating systems
- Customer-oriented attitude
- Ability to perform remote troubleshooting and provide clear instructions
- User Access Management experience with Cloud & SaaS applications
- Experience procuring and managing IT hardware
- Ability to quickly learn & support new technologies
- Excellent communication and interpersonal skills
- Self-starter who works well in a team environment
What We Offer
- Flexible working environments
- Birthday Leave
- Generous study and training allowance 5 days paid study leave
- Creative fun and contemporary workspaces
- Motivated team of industry experts and new talent
- Celebrated success with Legend and Kudos Awards
- Health and wellness program
If you have any questions please reach out to Megaports Talent Acquisition Team at
NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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