Community Coordinator (45975)
Community Coordinator (45975)
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Job Description
We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.
Working with people in over 200 countries and territories we are on the ground in more than 100 countries.
We connect. We inspire.
Role Description/Purpose
We are looking for an experienced and proactive Community Coordinator to join our team in the British Council School of Madrid supporting both internal and external stakeholder engagement as well as operational administration. This role offers a diverse and dynamic range of responsibilities including managing communications overseeing administrative processes supporting sales and admissions handling procurement organizing events and ensuring efficient data management and reporting. Additionally the position involves supervising customer service staff managing small to medium-sized projects and executing specialist administrative tasks that contribute to the seamless operation of the school.
The successful candidate will have the opportunity to collaborate closely with leadership and management teams gaining valuable experience in school stakeholder engagement and operational administration. A strong ability to plan and organize combined with a flexible and detail-oriented approach will be essential to navigating the various responsibilities of the role. Empathy diplomacy and problem-solving skills will play a key part in identifying challenges and developing effective solutions. Adaptability to new tools and systems comfort working both independently and as part of a team and a commitment to fostering a positive school environment will be highly valued.
This is a fantastic opportunity for individuals eager to make an impact within a dynamic educational setting while developing valuable professional skills. If you are passionate about school administration and community engagement and possess a service-oriented mindset we invite you to apply and become an integral part of our team.
Role Accountabilities
This role encompasses a variety of responsibilities that are essential to the efficient functioning of the school with duties assigned and reviewed as part of the performance management process. The administrator will be expected to adapt to changing operational requirements and gain familiarity with all sections of the school fostering professional development while contributing to the institutions success.
The position involves managing relationships and stakeholder communication with current prospective and new families staff and alumni. Sharing school news organizing events such as open days and ceremonies and supporting bilingual English/Spanish communication are integral aspects of this role. The successful candidate will also optimize processes and working practices ensuring effective engagement with school section leaders managers and other key stakeholders.
Financial and resource management responsibilities will include purchasing equipment and services contract administration budget reporting and liaising with suppliers to ensure proper service provision. Additionally the administrator will oversee the planning and coordination of projects and initiatives that contribute to the schools ongoing success. Service and product delivery support will involve generating reports preparing statistics handling data managing paper and digital records and utilizing business-specific tools to enhance efficiency.
The role also requires strong leadership and teamwork skills supporting customer service staff while collaborating within the section administration team and across different sections of the school. General responsibilities include participating in duties outlined in the National Private Schools Collective Agreement and undertaking other reasonable tasks related to the job purpose as assigned by the line manager.
This position presents an opportunity to engage in a dynamic school environment working closely with leadership and management teams to ensure smooth operations and stakeholder satisfaction. Candidates should be detail-oriented adaptable and service-driven with excellent communication skills and a commitment to fostering a positive and organized school community. If you are ready to contribute to a thriving educational institution we encourage you to apply.
Qualifications & Experience
Essentials
- A good Bachelors Degree; an advanced vocational training cycle (Ciclo Formativo de Grado Superior - CFGS) or level-two vocational training (Formacin Profesional - FP2) or equivalent.
- Proven recent experience of dealing with internal and external stakeholders.
- Experience creating presentations.
- Experience working with confidential records/knowledge of GDPR.
- Experience managing events.
Desirables
- Customer facing experience in a sales context.
- Knowledge of the UK National Curriculum and Spanish Curriculum.
- Extensive knowledge and experience of School processes and tools relating to providers and current/prospective staff/ families.
Important Information:
- Language requirements:
- Essential: Proficiency in English equivalent to a Common European Framework of Reference for Languages (CEFR) C2 level and C1 in Spanish or viceversa.
- Desirable: Proficiency in English and Spanish equivalent to C2 CEFR.
- Location: Pozuelo de Alarcn (Madrid).
- Salary: starting annual gross pay 29704 (Based on qualification and experience).
- Proof of Identity & Right to Work: Candidates are expected to have researched whether they have the right to live and work in Spain. The British Council School of Madrid will not support successful applicants in obtaining a work visa.
- Contract type: Indefinite.
- Contracted hours: 37.5 hours per week.
- Benefits:
- Fee remission for children of staff members.
- Subsidised English or Spanish language courses.
- Medical allowance: The opportunity to belong to a private health insurance company at reduced rates.
Closing date and time Monday 2nd June 2025 (23:59 Spain Time)
A connected and trusted UK in a more connected and trusted world.
Equality Diversity and Inclusion Statement
We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application please email
Required Experience:
IC
Employment Type
Contract
