Training & Quality Assurance Supervisor
Training & Quality Assurance Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Liberty FCU a full-service credit union is seeking a Training and Quality Assurance Supervisor to join the Asset Protection (Collection) Department. The successful candidate must demonstrate professionalism possess problem solving skills and be able to focus in a fast-paced environment. Experience in collections is preferred. If interested please proceed by clicking Apply.
Duties and Responsibilities include but are not limited to:
- Learn the various lending products offered by the credit union - consumer indirect and direct auto real estate secured credit cards and deposit accounts.
- Understand the credit unions processes and workflows for collections.
- Responsible for training and developing employees of the Asset Protection Department:
- Onboarding and training of new employees
- Ongoing training and development of existing employees
- Develop programs job aids and reference materials
- Provide mentoring and coaching to employees
- Analyze the effectiveness of training develop appropriate modifications as needed
- Collaborate with the department managers to identify training needs and schedule appropriate training sessions for employees
- Develop and implement training assessments to ensure knowledge and skill retention
- Communicate trainee performance to the employees manager
- Perform quality assurance:
- Listen to and score collection calls
- Audit promises to pay for adherence to guidelines
- As needed other audits of account activities for adherence to policy and guidelines
- Be a resource for Collector and Specialist questions
- Perform other duties as assigned
Position Specifications:
- Bachelors or associate degree preferred
- Collection and call center experience required
- Excellent time management skills as well as verbal and written communication skills
- Proficient in Microsoft Word Excel and Outlook
Benefits and Compensation:
- Paid Holidays
- Paid Time Off (Vacation Sick and Personal Days)
- Medical Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer Minority/Female/Disability/Protected Veteran.
Required Experience:
Manager
Employment Type
Full-Time
