First Line Support Analyst - 7911

ION Group

Posted on : 01-06-2025

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1 Vacancy

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Job Location

Jersey City - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 01-06-2025

Job Description

Who Are We

Fidessa (an ION Group Company) provides exceptional trading investment and information solutions for the worlds financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure their market data and analysis and their decision making and workflow technology.

We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services we seek to employ only the best!

Role

A position exists within the First-Line Support group of the Client Services organization at Fidessa for a highly motivated and driven individual. First-Line support acts as the liaison between our clients and Fidessas technical & trading support staff ensuring that production support issues are effectively tracked and directed to the appropriate specialists.

Candidates will need to demonstrate that they are self-motivated self-directed team players capable of working with minimal supervision. They will need to possess initiative and good problem solving skills as well as have a flexible and pro-active nature since the role will continually require multi-tasking patience and a push to achieve results when given very little direction

This is an excellent opportunity for a recent grad or someone with a few years expericene who wants exposure with clients the trading world complex financial products and a career pathway in trade support product management or technical account management.

Responsibilities

Logging of customer support calls received via phone and e-mail
Administration of Fidessas production support help desk system
Monitoring of domestic and international Fidessa systems
Producing and communicating departmental performance reports
Performing various administrative tasks within Fidessa Client Services
Maintaining client users within Fidessa
Working closely with Trading Support and assisting when needed

Required Skills Experience and Qualifications

Bachelors degree
Excellent written and verbal communication skills with an emphasis on strong phone skills
Strong process/project management time management and organizational skills
Strong MS Office skills particularly Outlook Excel and Word

Desirable Skills and Experience

A background in customer service is a plus
A technical background or a knowledge of software development or equity markets is a plus
Spanish and/or Portuguese speaking is a plus

About ION Group

Were a diverse group of visionary innovators who provide trading and workflow automation software high-value analytics and strategic consulting to corporations central banks financial institutions and than 40% of the worlds largest companies use our solutions. Founded in 1999 weve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

Over 2000 of the worlds leading corporations including 50% of the Fortune 500 and 30% of the worlds central banks trust ION solutions to manage their cash in-house banking commodity supply chain trading and risk.

Over 800 of the worlds leading banks and broker-dealers use our electronic trading platforms to operate the worlds financial market infrastructure.

With 10000 employees and offices in more than 40 cities around the globe ION is a rapidly expanding and dynamic group.

At ION we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more faster and better than before. Imagine what you can do and experience. This is where you can do your best work.

Learn more at: and Experience:

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

ION Group

200 employees

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First Line Support Analyst - 7911

ION Group

Job Description

Responsibilities

Required Skills Experience and Qualifications

Desirable Skills and Experience

Employment Type

Company Industry

Key Skills

About Company

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