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You will be updated with latest job alerts via emailCustomer Success Manager
Location: Houston TX
Model of Work: Hybrid
Are you excited by challenges Do you enjoy working in a fast-paced international and dynamic environment Then now is the time to join Quorum Software a rapidly growing company and industry leader in oil & gas transformation.
Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.
Overview
The primary role of the enterprise Customer Success Manager (CSM) position is to manage a portfolio of key customers by building relationships with those customers assuring that they have a positive experience with Quorum Products and Services. This is achieved by directly being accountable for customer health reporting and becoming the sponsor for each assigned customers journey with Quorum. You will be managing an annual recurring revenue of between $5M-$10M per year with some of our largest and longest standing customers across North America. You will contribute to helping support strategies to maximize customer health acquisition retention and profitability with Quorum.
Our ideal candidate is technology savvy with excellent communication skills a strong team player understands how to influence without direct authority and has a solid understanding of the energy industry. Critical to the candidates success will be possessing project management experience problem solving skills data analytics familiarity a continuous improvement mindset account management and/or customer success experience.
The CSM is responsible for account level relationship management escalations value planning feedback loops customer action plans and lots of coordination between numerous internal and customer facing stakeholders.
Responsibilities
Requirements
Preferred Skills
Additional Details
About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago we built the first software for gas plant accountants. Pipeline operators came next followed by land administrators pumpers and planners. Since 1998 Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software data standards and integration. The trusted source of decision-ready data for 1800 companies Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information visit.
Quorum Diversity Statement:At Quorum we are committed to fostering cultivating and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us stay with us and do their best work. With a diverse team of employees we grow and learn better together. The collective sum of the individual differences life experiences knowledge innovation self-expression and talent that our employees invest in their work represents not only part of our culture but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race gender sexual orientation age religion ethnicity national origin ability neurodiversity and all the other characteristics that make us unique.
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin protected veteran status disability or any other basis protected by federal state or local law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department
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Manager
Full-Time