Vice President Account Management

Who We Are

At Corebridge Financial we believe action is everything. Thats why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise scale what works and act decisively for our customers and partners.
• We deliver on commitments: We are accountable empower each other and go above and beyond for our stakeholders.
• We learn improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives enabling our colleagues to make an impact and bring their whole selves to work.

Who Youll Work With

We help Americans take action to create the financial future they envision. Our focus is on financial solutions that help people grow and protect their retirement assets and then turn those assets into protected lifetime income where appropriate. Our innovative annuity solutions provide powerful growth opportunities guaranteed lifetime income beneficiary protection and in many products options to protect against market downturns that could impact future income. We empower our selling partners financial professionals at broker-dealers banks and agencies with valuable insights engaging tools and business-building resources for bringing our annuity solutions to their clients and helping them realize their retirement goals.

About The Role

The role is focused on leading the transformative effort to reimagine how Corebridge Retirement Services operates in its client-facing Account Management business by adopting an administrative ownership client first and data-driven approach to help re-design the Account Management organizational foundation. Corebridge as an organization is taking bold steps to leapfrog and become a market leader to shape the defining experience to its customers. Account Management is the heartbeat of the organization that drives positive client experiences and retention by advocating for our clients while ensuring that clients are impressed with the remarkable service we deliver.

Responsibilities

• To achieve the above the leader will be:
• Partnering with Relationship Management to design a cohesive client engagement model and internal operating cadence.
• Re-designing Account Management organization function roles and responsibilities governance framework training and skill development strategy and organizational re-design.
• Transforming the strategic priorities into a set of implementation actions.
• Implementing the new defined organization through hiring upskilling and implementing new processes.
• Ensuring timely execution and drive changes.
• Building the Change management muscle within the Account Management organization to drive adoption of the new client engagement model and processes by leading and managing a set of leaders Account Managers and support teams to the desired future state.

To be successful the leader will partner closely with leaders across Operations Relationship Management business Risk & Controls and IT for the specific areas to define and execute the end state journey and engage Accenture leadership actively at all levels. The leader will be working closely and on a regular basis with business unit executives and other stakeholders.

Please note this is not an exhaustive list of all responsibilities of the position and the requirements of the job may change in line with business needs.

Skills and Qualifications

• 10 years of related experience in Operations client engagement strategy and implementation roles with knowledge on latest Operations processes and trends driving service and excellence.
• Experience and understanding of technology and processes to improve delivery and resolution; Track record of implementing a big advantage.
• Experience with Customer Experience based process design and designing customer centric processes.
• Experience with Change Management framework & practices; Track record of influencing cross-functional leaders and adopting a framework.
• Customer-centric mindset and ability to drive down client advocacy proactive communication and customer first culture throughout teams.
• Data driven ability to drive dashboard enhancements meaningful insights reporting and communication to key stakeholders while holding teams accountable to performance with data; leveraging data and analysis to make decisions and simplifying the whole customer experience while managing for business risks.
• Lean six sigma or equivalent process management experience. Ability to troubleshoot process problems through root cause analysis and recommendations for improvement.
• Written and Verbal Communication: Ability to communicate in a structured and crisp manner especially with senior executives.
• Strong Analytical Thinking & Problem Solver: Ability to breakdown complex issues into smaller addressable solutions; can take a strategic point of view in formulating actions and solutions.
• Project Management: Structured organized and can create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same.
• Change Leader: Ability to influence and take stakeholders partners and team along in driving the change; knows how to communicate what to avoid surprises or issues with all partners; a continuous improvement mindset.
• Strong People Leader: Sets clear direction to the teams and actionable deliverables; data driven and manages through metrics; strong coach and people developer; ability to assess talent consistently and fairly.
• Strong understanding of Operations in the Retirement Services industry with specific focus on client engagement strategy and implementation.
• Dynamic leader who has the strategic and analytical skills while possessing operational experience.
• Experience developing strategies and executing through direct and adjacent teams.
• Working knowledge of:
  • Client engagement and market best practices.
  • Lean management practices in developing effective and efficient processes.
  • Root cause problem solving experience.

• Experience leveraging data and analytics in developing new solutions and providing proactive client insights.
• Build a Change management capability to drive adoption of all transformation efforts and future state Account Management vision.
• Have built teams of strategic thinkers and problem solvers in delivering Operations administrative ownership.
• Have had experience in influencing stakeholders within organization and with third party partners with new ideas processes and solutions.

Work Location

This position is based in Corebridge Financials Houston TX office.

Estimated Travel

Minimal travel.

Why Corebridge

At Corebridge Financial we prioritize the health well-being and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical dental and vision insurance plans as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options which vary by location. In the U.S. our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1 up to $5000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial is committed to being an equal opportunity employer and we comply with all applicable federal state and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability neurodivergence age veteran status or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation growth and profitability. Through a wide variety of programs and initiatives we invest in each employee seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process please send an email to . Reasonable accommodations will be determined on a case-by-case basis in accordance with applicable federal state and local law.

We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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