Guest Services Supervisor
Guest Services Supervisor
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Job Description
Location
Dallas Hotel
The Omni Dallas Hotel in the center of the revitalized downtown Dallas is connected via sky bridge to the Dallas Convention Center and close to restaurants shops entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards placing it on the forefront of environmental awareness and conservation in the city.
The Omni Dallas Hotels associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Dallas Hotel may be your perfect match.
Job Description
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally he/she will be responsible handling guest issues and forwarding along as needed.
Responsibilities
To be thoroughly acquainted with all check-in policies and procedures.
To be experienced with various guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities and offerings.
To understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new associates.
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
Understand and be able to perform rooms control duties.
Broad knowledge of Epitome Synergy and Vingcard systems.
Familiar with all reservation special packages.
Understand all radio codes and emergency procedures.
Qualifications
- Previous front desk experience at a luxury hotel preferred.
- Previous cash handling experience required.
- Ability to stand for prolonged periods of time.
- Ability to work a flexible schedule including evenings nights weekends and holidays.
- Computer skills required.
- Previous experience with Synergy Nucleus Epitome Vision and GoConcierge preferred.
- Must reside within 50 miles of the hotel.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Manager
Employment Type
Unclear
