Account Manager
Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- $125M Series C at $1B valuation
- Manage more than 38 million patient records
- 100% annual revenue growth
- Top 10% of Inc. 5000 (2022)
- You will manage a portfolio of SMB/MM clients and guide them in achieving their desired outcomes.
- You will be their main point of contact and lead engagement sessions with their champions and executives.
- The best candidates are great customer relationship builders and influencers with both strategic leaders and frontline team members. The role ensures enterprise customers have a successful engagement throughout the full lifecycle: from onboarding to adoption to growth.
- Youll work in conjunction with our Customer Support and Onboarding teams to ensure a successful long-term engagement strategy.
- This is the ideal opportunity for motivated individuals who love to challenge status quo and go above and beyond for both their customers and teams.
What Youll Bring
- At least 5 years experience working in challenging customer-facing roles within the SaaS industry with SMB/MM clients
- Passionate and naturally curious about technology and love working in a fast-paced start-up environment thats constantly changing
- Empathetic to the challenges unique to healthcare practices and are able to anticipate client needs and concerns before they arise
- Problem solver and results driven you can quickly think on your feet
- Excellent organizational and time management skills
- Team player who takes pride in your work and goes the extra mile to ensure the job is done right
- Ability to develop trusted relationships quickly and find creative solutions
- Ability to explain technical concepts in an easy to understand manner
- Get your hands dirty and are energized by working with a dynamic and supportive team
- Solve the customers problems not yours
When making decisions think from the perspective of the customer. Its easy to make decisions that make our lives simpler but not the customers. - Do the things others are not willing to do
As a Nexer always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. - Take ownership
Act like a founder. Own your roles destinies mistakes behavior and our mission. The buck stops with each of us - no blaming or excuses. - Say whats on your mind with positive intent
Be direct proactive transparent and frequent in your communication. - Default trust
As a Nexer you do not have to earn trust trust is given to you by default. If we by default trust each other our speed of communication feedback information sharing and overall improvements will be a lot faster. - Think in first principles
We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask why to validate our assumptions.
Benefits
- Competitive salary plus equity
- Full Medical Dental and Vision
- 401K HSA
- Unlimited PTO
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender expression sexual orientation age marital status veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation at .
Required Experience:
Manager
Employment Type
Full Time
