Regional Service Manager
Regional Service Manager
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Job Description
About Toll Group
At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post
Benefits
Parental Leave: Primary 14 weeks pay and secondary 2 weeks pay
Flexible Working Arrangements: 3 days in office/2 days working from Home
Salary Sacrificing and Novated lease
Private healthcare cover discounted car hire and other retail discounts
Why Join Us
Shape the future of Tolls technology landscape driving a multi-dimensional strategy that includes cloud and IT utility models.
Work with cutting-edge technologies and industry experts to design and implement solutions that keep us ahead of the curve.
Partner with businessmentorsand IT teams to deliver value-driven solutions while mentoring and developing internal talent.
About Us
Group IT provides technology strategy governance delivery and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.
The Role
Toll Group is in search of a high calibreRegional Service Managerbased in Melbourne or Sydney. In this role you will have the opportunity to deliver IT Operational services to our clients and sites ensuring high-quality reliable and responsive and proactive support. This position involves owning the overall operational IT service delivery for the respective geographies and sites optimising processes and maintaining strong client relationships.
As the Regional Service Manager you will:
Local IT Ownership & Infrastructure Management - Own and manage local IT operational services and onsite infrastructure across sites ensuring accurate site inventories and details are maintained.
Client Relationship & Stakeholder Engagement - Act as the primary contact for site IT matters fostering strong relationships with business stakeholders and ensuring satisfaction.
Service Delivery & Operational Support - Collaborate with IT service owners value stream managers and vendors to support and deliver IT services and demands effectively.
Vendor Oversight & Governance - Provide governance oversight and act as an escalation point for IT service providers and vendors to ensure quality service delivery.
Incident & Problem Management - Lead proactive support and resolution of major infrastructure and application incidents to minimise disruptions and enhance service quality.
Reporting & Service Transition - Develop and review reporting mechanisms for service performance and support the transition of new or enhanced services into production.
What Were Looking For
If youre ready to bring your passion and expertise to a role where you can truly make a difference wed love to hear from you.
Qualifications
Bachelors degree in IT Computer Science Business or related field or relevant industry experience.
Skills and Experience:
Extensive experience managing IT service delivery within logistics organisations bringing domain-specific insight and operational alignment
Leadership & Communication - Demonstrated ability to lead cross-functional teams manage vendors and maintain strong client and stakeholder relationships through effective communication.
IT Service & Process Management - Deep expertise in IT service management frameworks (e.g. ITIL) governance process optimisation and certifications preferred.
Project & Financial Management - Skilled in project management business case development budgeting and managing matrixed resources.
Infrastructure & End User Technologies - Strong knowledge of infrastructure (compute storage networking datacentres) and end-user technologies like O365 SharePoint MFA mobility and video conferencing.
Cloud & Security Standards - Good understanding of cloud technologies unified communications and compliance with standards such as ISO27001 ISO9001 and ISO20000.
What moves you
At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.
Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages ethnicities genders and abilities.
To find out more about us visit
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.Required Experience:
Manager
Employment Type
Full-Time
