Store Leader (Store Manager)
Store Leader (Store Manager)
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$ 60000 - 70000
1 Vacancy
Job Description
Activate is a technology company building interactive gaming facilities across US Canada and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences.To learn more about us click here and follow us on InstagramandFacebook@activategames.
The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership customer service skills the ability to work well both in a team and individually and a curiosity for all things tech and gaming related. This is a full-time position at our Baltimore (White Marsh) store located at 8165-A Honeygo Blvd.
Essential Duties and Responsibilities:
Operations and Maintenance
- Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
- Create a lasting experience with customers and ensure their satisfaction is a top priority
- Effective understanding of key performance indicators
- Help maintain brand consistency through positive customer experiences and local event involvement
- Perform regular general inspections of front desk and gaming areas
- Perform daily cleaning and maintenance duties in compliance with company standards
- Responsible for preventing security or safety concerns by adhering to outlined procedures providing training to employees and identifying risks that may exist
- Provide regular updates to Regional Leader on store operations facility issues and suggest areas for improvement
- Oversee the day-to-day maintenance process flow required for the facility
- Audit and own the inventory process flow managed by the Team Lead for maintenance merchandise and vending products
Team Leadership
- Scheduling duties as required to ensure peak periods are properly staffed
- Leading in the hiring of new employees and creating a talent pipeline
- Managing performance of employees including accountability coaching and development
- Participate in planning meetings to prepare and roll out various training and initiatives
- Identify and implement improvements when necessary and provide updates to the team to enhance customer experience
Working Environment:
- Capacity to lift and carry merchandise supplies and equipment weighing up to a certain limit as required for stocking shelves organizing inventory and completing store tasks
- Capability to bend stoop and reach to access merchandise perform cleaning and maintenance tasks and ensure the overall presentation and organization of the store
- While performing the duties of this job you may be required to sit stand walk reach with your hands and arms stoop kneel crouch crawl and communicate with others for long periods of time
- Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods typically 8 hours
- Regular use of maintenance equipment such as hand and power tools with occasional use of ladder
- Must be comfortable working in an environment with bright flashing lights loud music and fog
- Must be able to work day evening and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)
- Wearing personal protective equipment (PPE) properly handling and storing cleaning chemicals and following established safety protocols
The Qualifications:
- Demonstrated leadership ability with 2 years of experience in a customer facing environment
- Demonstrated strengths in collaborative team environments
- Ability to foster strong relationships with customers and employees
- Excellent communication skills including listening and oral
- Proficient in the use of hand and power tools
- Proficient in Microsoft Office and related software
- Multitasking in both leading teams and operational performance
- Highly organized in managing competing priorities
The Perks:
- Competitive salary
- Benefits package (Medical Dental and Basic Life)
- Paid time off
- Casual dress
- Fun and dynamic work environment
- On-site parking
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation for a protected characteristic contact which is an email monitored for this purpose.
We thank all applicants for their interest however only those candidates selected for interviews will be contacted.
Required Experience:
Manager
Employment Type
Full-Time
