Director Customer Support - US Customer Solutions Group
Director Customer Support - US Customer Solutions Group
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1 Vacancy
Job Description
About Marvell
Marvells semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise cloud and AI automotive and carrier architectures our innovative technology is enabling new possibilities.
At Marvell you can affect the arc of individual lives lift the trajectory of entire industries and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation above and beyond fleeting trends Marvell is a place to thrive learn and lead.
Your Team Your Impact
Marvells U.S. Customer Solutions Group is the frontline interface for our most strategic customershyperscale data centers and AI infrastructure leaders. This team is instrumental in driving customer success and accelerating time-to-revenue for Marvells cutting-edge switching solutions. Our engineers are deeply embedded with customers providing expert support across hardware software and system integration. Their efforts have cultivated long-standing high-trust relationships that are vital to Marvells growth strategy.As Director you will lead this elite team ensuring flawless execution of customer engagements and maintaining Marvells reputation for technical excellence and reliability. You will also play a key role in global leadership initiatives within the Customer Solutions Group.
What You Can Expect
Lead and grow a high-performing technical support team focused on North American customers.
Oversee customer engagements including Proof of Concepts (POCs) technology demonstrations and training programs.
Manage and nurture customer relationships ensuring a seamless experience from design to production.
Coordinate with internal engineering teams to align customer needs with product development.
Drive participation in industry trade shows and represent Marvell in technical forums.
Contribute to global leadership projects within the Customer Solutions Group.
What Were Looking For
Bachelors or Masters degree in Computer Science or Computer Engineering.
15 years of experience in networking with a focus on data center and AI infrastructure.
7 years of experience managing engineering teams.
7 years of experience in customer-facing roles providing technical support and solutions.
Preferred Qualifications:
Experience with switch driver development and community software such as SAI/Sonic.
Proficiency in developing and debugging device drivers and silicon.
Understanding of system-level switch and hardware requirements.
Familiarity with networking protocols and VLSI design.
Strong leadership and communication skills with the ability to inspire and guide teams.
Expected Base Pay Range (USD)
176130 - 263900 $ per annumThe successful candidates starting base pay will be determined based on job-related skills experience qualifications work location and market conditions. The expected base pay range for this role may be modified based on market conditions.
Additional Compensation and Benefit Elements
At Marvell we offer a total compensation package with a base bonus and and financial wellbeing are part of the package. That means flexible time off 401k plus a year-end shutdown floating holidays paid time off to volunteer. Have a question about our benefits packages - health or financial Ask your recruiter during the interview process.All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.
Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at .
#LI-JS22Required Experience:
Director
Employment Type
Full Time
