Director or Senior Director, Business Systems

Job Responsibilities:

• Lead and manage large/critical complex IT areas/teams with responsibilities that span the entire institution.
• Propose innovative & differentiating IT capabilities to respective business teams oversee implementation and adoption for ServiceNow and any other assigned applications.
• Define operational plan and oversee development and execution in line with IT objectives.
• Manage scope schedule and resources to ensure work is delivered in accordance with business needs and established quality standards while eliminating risks.
• Collaborate with key leaders across the institution and external partner/vendor organizations to optimize organizational outcomes.
• Define and lead governance monitoring review and control of processes and functions for ServiceNow and any other assigned applications.
• Provide input into overall budget and variance management for assigned area of responsibility.
• Actively drive processes for team management in terms of goalsetting performance development and engagement.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Director Level Minimum Education and/or Training:

• Bachelors degree in business administration computer science data science information science or related field .
• Masters degree preferred.

Director Level Minimum Experience:

• Minimum requirement: Ten (10) significant years experience in an IT functional area with experience managing mid-large teams with focus on both achievement of objectives as well as critical skill-building.
• Experience working with ServiceNow is strongly preferred.
• Experience having led large-scale projects/processes through to implementation.
• Experience with operational mgmt. budget planning & vendors and resource mgmt.
• Prior experience in building external connections with peers emerging technology communities and vendor networks.
• Proven performance in earlier role/comparable role.

Senior Director Level Minimum Education and/or Training:

• Bachelors or masters degree in business administration computer science data science information science or related field.

Senior Director Level Minimum Experience:

• Minimum Experience: 12 years of experience including significant IT management experience across varying team sizes with focus on both achievement of objectives as well as critical skill-building.
• Experience working with ServiceNow is strongly preferred.
• Experience having led large-scale projects/processes through to implementation.
• Experience with operational mgmt. budget planning & vendors and resource mgmt.
• Prior experience in building external connections with peers emerging technology communities and vendor networks.
• Proven performance in earlier role/comparable role.

Special Skills Knowledge and Abilities:

• Excellent presentation verbal and written communication skills.
• Ability to present in front of executive leadership e.g. C-level EVP and SVP.
• Demonstrable leadership in complex industry.
• Proven critical thinking and problem-solving skills.
• Ability to take initiative operate independently and motivate self and others.
• Understanding of the workflow in a healthcare organization and excellent project management skills.
• Ability to effectively lead and manage a large diverse team of technical managerial/supervisory professional and support staff located onsite and remote.
• Strong negotiation and conflict management skills.
• Ability to adapt quickly to changing priorities.
• Knowledge and skills with project management tools and methods.
• Knowledge of quality assurance tools and technology.
• Knowledge of regulations related to computer systems development operations and use.
• Demonstrated ability to successfully direct coordinate and integrate multiple developmental enhancement and/or modification projects at an institutional level.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Demonstrated ability to develop and implement short- and long-range systems capacity technology and operational plans.
• Savvy communicator (skills) who easily adapts communication styles to the audience (e.g. succinct semi-technical for executives and detailed technical discussions with architects engineers and vendors).
• Cultivates relationships seeking to obtain a deep understanding of the St. Jude user communities including their need and use of technology; associated risks and business impact; promotes innovative uses of technology to further opportunities for improvement and efficiency gains.
• Build strong change management practice across the entire technology team. Oversee all change advisory / technology change management for the institution.
• Continuously improve processes and approaches for the benefit of staff technology evolution and efficiencies; proactively solicit and incorporate internal and external feedback for process and experience improvement.
• Be an ambassador for Information Services both internally and externally; consistently demonstrate St. Jude Values.
• Proven track record of working in a goal-oriented and self-directed environment.

St. Jude is an Equal Opportunity Employer