Senior Customer Reliability Engineer
Senior Customer Reliability Engineer
Posted on :
01-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-06-2025
Job Description
In the cloud every second counts. On the leading edge of security Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base we are a well-funded startup passionate open source enthusiasts at heart and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.
We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. Were an international company that understands how to cultivate an inclusive environment across all teams.
And were a great place to work too - weve been named a Best Places to Work by Inc the San Francisco Business Time and Built In with recognitions ranging from Best Benefits to a Best Company for Happiness.
We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you
What you will do
- You will report to the Sr. Manager Customer Reliability Engineer.
- Work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
- Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations bugs and feature requests.
- Develop technical troubleshooting sessions trainings and guides for internal CRE team members.
- Develop review and maintain the internal collection of knowledge base articles.
- Triage and document bugs and enhancement requests as seen in the field and through reproduction.
- Work with our Escalation Management team on hot accounts which are high touch
What you will bring with you
- 3 years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management cloud management cloud security).
- Master level kubernetes and Linux experience.
- Knowledge of one or more scripting languages (Bash/Shell/Python).
- Knowledge of public providers and their services e.g. AWS Azure GCP Oracle and IBM Cloud.
What we look for
- Working knowledge of Cassandra Elasticsearch Postgres and Kafka.
- Experience using or integrating with Systems Management technologies.
- Hands-on experience with PaaS tools or other cloud management software.
- Experience in application integration.
- You MUST be a U.S. Citizen due to FedRamp regulations Work location - Raleigh NC - Onsite 1x week.
When you join Sysdig you can expect:
- Extra days off to prioritize your well-being
- 401(k) Retirement Savings Plan with a 3% company match
- Maternity and Parental Leave
- Mental health support for you and your family through the Modern Health app
- Full health benefits package for you and your family
The U.S. annual on target earnings (OTE) range for this full-time position is between 108480 and 135600 USD/year. Actual offers may be higher or lower than this range based on a variety of factors including your work location job-related experience and education.
We would love for you to join us! Please reach out even if your experience doesnt perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart especially if your career path is different.
Sysdig values a diverse workplace and encourages women people of color LGBTQIA individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race color religion sex national origin age disability genetic information sexual orientation gender identity or any other legally protected status.
#LI- SM3
#LI-Onsite
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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