Center User Support Incident Lead
Center User Support Incident Lead
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Job Description
Looking for an opportunity to make an impact
Unleash your potential at Leidoswhere we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.
If this sounds like an environment where you can thrive keep reading!
The Digital Modernization Sector brings together our digital transformation and IT programs allowing us to better serve our customers through scale and repeatability.
Responsibilities:
Resolve IT incidents and assign incidents to other PC support technicians.
Serve as subject matter expert on PC related incidents for Windows Mac and RHEL systems.
Mentor and assist PC incident technicians.
Exude complete professionalism dealing with end users and co-workers.
Collaborate with center Service Delivery Lead Logistics Lead and Center Operations Manager on process improvement knowledge and documentation.
Provide on site support for Incident PC technicians on scheduling personnel issues performance counseling and quality assurance.
Reports to agency Incident Manager
Other duties as assigned.
Basic Qualifications:
Experience working with ServiceNow.
Knowledge of ITIL Incident Management processes
Excellent communication skills; must be experienced in providing verbal as well as written communication and collaboration with all levels of the organization.
Bachelors Degree from an accredited college or university is preferred but not required. Experience in lieu of degree.
IT certifications highly desired.
Pay range - $31.25/hr - $33.00/hr.
Original Posting:
May 30 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $46800.00 - $84600.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Employment Type
Full-Time
