Interaction Specialists
Interaction Specialists
Posted on :
01-06-2025
Employer Active
1 Vacancy
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Job Description
Since its inception in 2003 driven by visionary college students transforming online rent payment Entrata has evolved into a global leader serving property owners managers and residents. Honored with prestigious awards like the Utah Business Fast 50 Silicon Slopes Hall of Fame - Software Company - 2022 Women Tech Council Shatter List our comprehensive software suite spans rent payments insurance leasing maintenance marketing and communication tools reshaping property management worldwide.
Our 2200 global team members embody intelligence and adaptability engaging actively from top executives to part-time employees. With offices across Utah Texas India Israel and the Netherlands Entrata blends startup innovation with established stability evident in our transparent communication values and executive town halls. Our product isnt just desirable; its industry essential. At Entrata we passionately refine living experiences uphold collective excellence embrace boldness and resilience and prioritize different perspectives endeavoring to craft a better world to live in.
We are seeking a detail-oriented and self-disciplined Interaction Specialists to join our team. In this role you will handle email and chat communication with tenants. You will play a critical role in delivering a high standard of customer care while maintaining accurate records and ensuring timely responses. If you are passionate about delivering excellent customer service and thrive in a detail-oriented independent work environment we encourage you to apply and join our dynamic team.
Responsibilities will include
- Write well-designed testable efficient code
- Respond promptly and professionally to tenant inquiries via email and chat.
- Handle a variety of tenant concerns including payment inquiries maintenance requests and general information.
- Follow established guidelines and protocols to resolve tenant issues effectively.
- Collaborate with internal teams as needed to address complex issues.
- Ensure a high level of customer satisfaction through clear empathetic and thorough communication.
- Manage time effectively while handling multiple inquiries during shifts.
Minimum Qualifications
- Experience: Minimum of 1-2 years in customer support customer care or a similar role preferably in the real estate or rental market.
- Language Skills: Strong English reading and writing skills with excellent grammar and clarity.
- Attention to Detail: Ability to accurately document and follow up on all tenant communications.
- Independence & Discipline: Self-motivated and capable of working independently with minimal supervision.
- Flexibility: Willingness to work in shifts including evenings weekends and holidays as needed.
- Technology Skills: Proficiency in using customer support platforms email systems and chat tools.
Preferred Qualifications
- If you are passionate about delivering excellent customer service and thrive in a detail-oriented independent work environment we encourage you to apply and join our dynamic team.
Members of the Entrata team arent just intelligent and ambitious theyre the living embodiment of another core Value: Excellent Alone Better Together. Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity protected veteran status or any other applicable characteristics protected by law.
Its a great place to work! Will you join us
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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