Logistics Support Representative
Logistics Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Schedule - 3pm-12:00am
What you will be doing:
Prepare and Send Load Confirmations:
Generate and distribute load confirmation sheets to carriers.
Communicate Load Information:
Relay all original load details to carriers including:
Driver information via email
Pick-up and delivery dates/times
Temperature settings on BOL (Bill of Lading)
Appointment changes (clearly communicated to carrier and dispatcher)
Special requirements
Report Delays:
Notify shippers receivers and customer teams of any delays within assigned zones.
Track and Trace Loads:
Monitor and trace all loads in specified areas at least once daily per customer expectations.
Efficiently manage tracking for multiple loads per carrier.
Create EFS Checks:
Issue EFS checks as required adhering to Hirschbachsecurity protocols.
Build Relationships:
Develop strong working relationships with drivers in assigned regions.
Forecast and Communicate Issues:
Anticipate potential load issues and promptly report to Capacity Manager and Area CSR.
Request Documentation:
Request BOLs and lumper receipts as needed.
Communicate OS&D Issues:
Clearly convey any Over Short and Damaged (OS&D) issues to relevant internal and external parties.
Note: Financial discussions are handled by the Capacity Manager.
Respond to ETA Requests:
Address ETA (Estimated Time of Arrival) inquiries from Customer Service or Load Planners.
Follow Through on Issues:
Thoroughly investigate and resolve issues escalating to the Capacity Manager as necessary.
Other Duties:
Perform additional tasks as assigned by zone leaders.
Talent Requirements
Technical Proficiency:
Working knowledge of AS400 applications MS Excel MS Outlook Internet and database applications.
Communication:
Strong written and verbal communication skills.
Excellent interpersonal skills.
Geographical Knowledge:
Basic understanding of geography and time zones.
Organizational Skills:
Ability to multitask and manage varying tasks simultaneously.
Data Entry:
Excellent data entry skills.
Founded in 1935 Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today the organization generates $1 billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque Iowa. Hirschbach strives to provide the highest level of service in the industry offering a breadth of services including Dedicated Over the Road Expedited Entertainment and Logistics Solutions.
With a tenured history and vision for the future our company culture drives us to be the best in the business grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent capable and passionate for serving results to our customers.
Required Experience:
Junior IC
Employment Type
Full-Time
