Technical Customer Support Representative
Technical Customer Support Representative
Posted on :
22-07-2025
Employer Active
1 Vacancy
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Job Description
A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone e-mail and chat technical support to a customer base supporting Promethean bespoke software and hardware.
Salary ranges: 65100 - 97600 PLN annually 5% bonus
Job Duties and Responsibilities:
- Problem solving with the customers to bring about a speedy resolution to their enquiries.
- Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
- The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
- Achieve agreed targets (KPIs) and deliver excellent customer service.
- Deciding how best to resolve a customer query deciding which queries need to be escalated and working with the appropriate teams to resolution.
- The development of allocated projects designed to raise efficiency within the department and overall customer satisfaction.
Job Skills and Qualifications:
- 2 3 years helpdesk experience
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
- Language Skills: Excellent English written and verbal
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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