Field Service Engineer
Field Service Engineer
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory SettingJob Description
The job:
As our new Field Service Engineer you will be supporting our Chromatography customers across the Nordics and will deliver all service activities including installations repairs maintenance services validation services technical support etc. You will primarily support our HPLC IC and GC/GCMS instruments.
This role is field-based supporting customers across all of the Nordic countries but with a primary focus on Sweden. Ideally we are looking for someone located within the greater Stockholm area.
Working as part of the dedicated Chromatography Service team you will take part in providing marked-leading on-site services exceeding customers expectations every single day.
Our Organization
This role sits within our Instrument and Enterprise Services (IES) organization which provides a single source for integrated lab service support and supply management. Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customers business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs there is a solution to meet their business requirements.
What will you do
- Support and enable customers by providing troubleshooting installation Preventative Maintenance (PM) repair services and qualification services in a professional and timely manner
- Provide the highest quality level of telephone and remote support
- Actively promote our contract products
- Achieve customer satisfaction through positive and professional interaction and bring up any issues to solve critical tasks in the fastest way possible
- Manage the companys assets provided such as stock/inventory of Parts Computer Telephone general Tools Software Company Car Manuals etc.
- Co-ordinate with a variety of internal partners for service planning/scheduling (Dispatching Team Leader etc.)
- Provide accurate and timely reporting of all activities (e.g. Field Service Reports Expense Reports etc.)
- Collaborate with the Sales team regarding lead generation customer activities and updates
Who we are looking for:
- Professional backgrounds in Electronics/Chemistry/Engineering or related subjects
- Experience in handling- or servicing analytical equipment gained either as an Engineer application specialist or working as a Scientist or Technician in a laboratory
- Proficient in English; additional Nordic languages a plus
- A valid Drivers License
- Comfortable working in a customer-facing role with an always customer-centric approach
- Strong interpersonal and administrative skills
- Self-sufficient; comfortable working independently with minimal guidance; and a logical approach to setting work priorities
- Willing and able to travel extensively on a weekly basis across the region (4 to 5 days per week) including some overnight stays and periodically longer trips (up to 80% per annum)
Whats in it for you:
- Excellent career progression opportunities with a large and growing global employer
- High quality training and mentoring
- Competitive salary plus performance bonus & full benefits package
- Company car
Employment Type
Full-Time
