Job Description Summary

The Human Resources Department assists employees in accessing information regarding employment recruitment retention discipline development and benefits.

This student position provides critical support to members of the HR team that require accuracy attention to detail the ability to multitask and strict adherence to confidentiality. The department hosts a number of employee events that require significant assistance and support of both a clerical and physical nature. Additionally there is a significant need for clerical support regarding records retention both digital and paper artifacts research as well as preparation of packets of information and dissemination of information. This position is also expected to provide outstanding customer service and will sometimes be the face of the department covering the HR office front desk and main telephone line.

Job Description

Responsibilities and Duties Include:

• Provides support activities for the department such as answering telephones and directing calls welcoming and assisting students staff and HR visitors at the front desk and providing some front-line level of resolution while making appropriate referrals as necessary.

• Provides clerical support to the HR team through a variety of tasks that may include both manual and computer work like prepping documents updating databases maintaining department records making packets filing both physical and digital scanning and photocopying.

• Facilitates the employee fingerprinting process by collecting information scanning prints and submitting for processing.

• Aids in completing special projects and assignments when needed.

• Supports HR events as needed which may include setup and breakdown accumulating necessary materials participation in the event with collecting attendance distribution of materials hospitality services and clean up.

• Regularly clean and stock conference rooms with pens and miscellaneous items.

• Maintains a friendly and professional demeanor when interacting with others.

• Keeps the file room and workspaces clean organized and stocked with sufficient office supplies.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related document retention and destruction FERPA and confidentiality.

• Provides service of excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

QUALIFICATIONS

Required: The Educational Aide must be a currently enrolled Santa Fe College student in good academic standing taking six (6) or more credit hours.

Additional Requirements: A criminal background check will be conducted. Must maintain a 2.5 GPA.

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General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping individuals with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Results Orientation proven ability to set and exceed established targets.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.