Systems Administrator
Systems Administrator
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Job Description
At Heartland Family Service we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects ofworking with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities and like a fast pace collaborative and team oriented environment then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
As part of an engaged and diverse team this position is responsible for designing and ensuring quality Information Technology system infrastructure and solutions to support and enhance the agencys services that strengthen individuals and families in our community. Primary responsibilities will include but not limited to designing supporting and monitoring various systems including MS Windows clients and servers MS System Center (SCCM) SharePoint Virtualization and Storage solutions and MS SQL server. This position will provide 3rd level support on systems issues for the helpdesk staff as well as providing technical knowledge and expertise to IT staff vendors/partners and agency staff. The position requires highly technical and specific knowledge skills and experience along with daily decision making. Working with the IT team along with a wide range of customers and meeting deadlines is critical. The position will have the opportunity to plan conduct and lead a range of comprehensive specialized projects across a variety of technologies. Troubleshooting attention to detail and strong communication skills are paramount to being successful.
Compensation: between $55500 and $70213 per year (salary is based on total number of years of relevant experience.
Work Schedule: 40 hours per week
Click to see benefits and company perks
PREFERRED MINIMUM QUALIFICATIONS
- 4 years of IT work experience or bachelors degree in a technology or related field.
- Experience Level: Previous Enterprise Windows Server support. Previous Helpdesk helpful.
- Valid Drivers License and acceptable driving record.
- Must be able to lift up to 50 lbs.
- Is dependable and punctual regarding scheduling and attendance.
PREFERRED KNOWLEDGE/EXPERIENCE
- Computer and Server Operating Systems and Licensing and peripherals
- Computer & Server Hardware
- Windows Desktop and Server Administration
- Business Continuity and Disaster Recovery Solutions
- Microsoft Enterprise Private Key Infrastructure
- MS SQL Server
- SharePoint Administration
- Microsoft 365 Administration
- Hyper-V Virtualization
- SMTP and Email Flow
- Legacy Active Directory and MS Entra Directory Service Administration
- Intune and Legacy Group Policy Administration and Troubleshooting
- NTFS SSO MFA and other security-related authentication and authorization tools configuration and monitoring
- Enterprise monitoring concepts and tools/suites
- Corporate Phone System Administration
- Command Line Administration and Automation
- Networking Basics
- IT Help Desk Support Fundamentals
- ITIL Processes
- Customer Service Fundamentals
Essential Duties and Responsibilities
- Infrastructure Implementation - Researches designs implements and supports new solutions and system infrastructure to support the agency needs and goals
- Infrastructure Maintenance - Updates maintains and drives the evolution of existing systems infrastructures including on premise hosted and cloud hardware OS and software updates/upgrades/patches
- Business Continuity Documents develops implements and administers disaster recovery systems and business continuity plans in coordination with the Director of Technology
- Virtualization and Storage - Responsible for virtualization and storage infrastructure including Hyper-V technologies and SAN/NAS solutions
- Email Administration - Deploys supports and maintains on premise/cloud email infrastructure including email routing filtering and security solutions encryption etc.
- Cloud Administration - Deploys and supports the agencys cloud deployments including Microsoft 365 Azure AWS and Google Workspace.
- PKI Administration - Implements administers and manages the organizations Microsoft PKI including internal and external certificates
- Intranet Administration - Manages agency intranet site including updates upgrades changes to site design and other content and non-content related changes.
- IT Team Collaboration Collaborates trains shares knowledge and skills serves as 3rd level escalation support on systems issues provides coverage including help desk and supports the staff and goals of the IT Team.
- Documentation - Develops and updates documentation and runbooks for systems and solutions
- IT Team Efficiency - Supports the team in gaining efficiency and process improvements including by implementing and training on tools and automation designed for remote support and management
- Endpoint Device Administration Administrate and manage endpoint devices including desktop computers laptops and mobile phones. This includes BYOD and corporate owned solutions.
- Security Analysis/Risk Mitigation - Identifies security concerns and implements security solutions and procedures based on industry best practices to mitigate risk
- Phone System Assist with administration and monitoring of the corporate phone system
- Database Administration - Administers and manages database systems
- IT Maintenance Window Support Participate or drive off-hours maintenance when required
- On-Call Rotation - Part of on-call rotation for after-hours emergency support calls and incident management.
- Cooperates and collaborates with program area staff volunteers and other agency staff.
- Abides by all specific program and agency procedures policies and requirements.
- Is prompt and accurate in completing all required projects reports statistics and other requirements.
- Always displays a courteous and caring attitude to the clientele volunteers and visitors of the agency.
- Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
- Creates maintains and shares as appropriate a dynamic self-care plan.
- Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agencys ongoing fundraising and friend-raising efforts.
- Essential functions of this job are to be performed on company physical work site
- Performs other duties as assigned.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
