Claims Support Coordinator
Claims Support Coordinator
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Job Description
Claims Support Coordinator
- Full time fixed term role (parental leave replacement) until 12 June 2026.
- Geelong office location with flexible hybrid working
- Offering a competitive starting base salary of $81658 plus super and benefits
Help improve the everyday every day
Right now were seeking a Claims Support Coordinator who will continue to play their part in caring for the lives of everyone on Victorias roads. Someone wholl bring their authentic selves to work stand up for whats right and collaborate in a team to improve the everyday for Victorians our colleagues and our partners.
Find out more about our shared purpose and what drives every one of us.
About the role
The Claims Support Coordinator applies specialist knowledge and effort to provide accurate and efficient support and services to our claims teams. This work ensures the delivery of services in a timely manger in adherence with the Service Charter.
Claims Support 3 is a collaborative and close-knit team that values teamwork shared support and collective success. You will report to a Team Manager who takes a hands-on approach to leadership providing clear guidance regular feedback and practical support. They prioritise team connection through consistent meetings training opportunities and an ongoing supportive work environment.
About the Team
This role will join the Claims Support 2 team within the Clients division who all work together to help achieve efficient just and cost-effective injury recovery and independence outcomes for those injured in transport accidents.
Claims Support 2 are a collaborative bunch who value team efforts and shared support. You will report into the Team Manager who provides hands on support and guidance with your work and values the importance of team meetings training and a supportive environment for her employees.
What were looking for
TAC Claims Support Experience
You bring hands-on experience in a claims administration or support role with a strong understanding of TAC processes. You are confident in managing your workload using sound judgment to handle enquiries support complex work and manage escalations proactively and professionally.
Efficient and Admin Savvy
You thrive in a fast-paced environment and are confident working autonomously while meeting deadlines and service expectations. You bring solid administrative skills and intermediate proficiency in IT systems and the Microsoft Office Suite youre able to deliver accurate and timely support.
Client and Stakeholder Focused
You are a team player with a strong commitment to delivering positive client outcomes. You are skilled at building professional relationships and can liaise confidently with internal teams and external stakeholders including medical professionals.
Level up your career. Apply now.
Click apply to submit your Cover Letter and Resume. If successful youll progress to a face-to-face interview. All applicants will be advised of the outcome of their application.
For more information read the attached Position Description or contact Georgina Barclay Team Manager Claims Support 2 at for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Thursday June 5th 2025.
If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.
This role will require you to have a valid Working with Children Check.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)
Please note temporary staff who are employed by a recruitment agency to work at the TAC will be eligible to apply. Please reach out to your agency and they will submit an application on your behalf.
Required Experience:
IC
Employment Type
Full-Time
