Subscription Services Representative

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

ABOUT THE ROLE

The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process.

Your ability to drive business process sustain and renew subscriptions resolve customer issues/problems and effectively manage your time will contribute to our mutual success.

SHOULD YOU ACCEPT THE CHALLENGE...

• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
• Effectively communicate company messages value propositions etc. verbally and in writing
• Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
• Accountable for reviewing and validating installed base reports
• Manage existing programs to maximize company revenue and resolve customer-related contract issues
• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal
• Responsible for managing an assigned quota
• Goal is to optimize renewal rate attach rate and term
• Quote all subscription renewal opportunities for assigned territory
• Develop overall renewal strategy and process for assigned territory
• Manage & forecast the subscription pipeline for territory
• Create programs with Marketing Manager to proactively encourage renewal activity with partners
• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
• Track all activity in Salesforce

WHAT YOULL NEED TO BRING TO THIS ROLE...

• Bachelors degree or equivalent
• 2 years prior subscription sales role
• 2 years prior customer service experience
• Strong interpersonal skills / team player
• High integrity ethics and humility
• Ability to build and maintain credibility with all cross functional teams
• Industry knowledge preferred
• Highly organized / strong time management skills
• Excellent written and oral communication skills
• Self-starter and ambitiously pursues improvement
• Solid Salesforce aptitude
• Advanced computer skills required (e.g. Excel MS Access SQL queries)
• Inventory/installed base management experience is a plus
• Organizational and follow up skills problem solving and analytical skills
• Desire to grow with Pure Storage
• Proven track record of success
• Must be willing and able to work in an open office team environment
• Must be eligible to work in the United States of America

BE YOUCORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions think differently and make an impact. This is not just a job but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality and with ample opportunity to learn develop yourself and expand into different roles joining Pure is an investment in your career journey.

Through our Pure Equality program which supports a flourishing field of employee resource groups we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability you may contact us at .

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If youre wondering how or why Pure collects or uses information you provide we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

The hourly base salary range is: $37-$61.Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events - check out for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

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WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.